Field Service Ops Leader - Plumbing Growth and Performance

Bassett-Services; Plainfield (IN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Company vehicle

Tech tools provided

Job summary

Bassett-Services is seeking a Service Operations Manager to oversee plumbing operations in the Indianapolis market. Lead technicians, drive scheduling efficiency, and deliver exceptional service in a hands-on, on-site leadership role.

You will monitor KPIs, partner with sales and support, and build scalable processes to support growth while ensuring safety and quality standards across the team.

Qualifications

• 3+ years leadership in field service or related industries.
• Proven ability to lead teams, drive accountability, and deliver results.
• Experience with operational metrics and process improvements.

Responsibilities

• Lead, coach, and develop a team of plumbing professionals to achieve performance goals and deliver outstanding customer service.
• Own daily field operations by setting priorities, removing obstacles, and driving execution.
• Monitor and analyze KPIs to improve revenue, profitability, productivity, and customer satisfaction.
• Partner with leadership, sales, and support teams to align operational execution with business objectives.
• Ensure quality workmanship, efficient material usage, and timely job completion.
• Conduct ride-alongs, field audits, and job site visits to support technician development and maintain quality standards.
• Manage customer escalations and ensure prompt resolution of service concerns.
• Drive accountability around safety, compliance, permitting, and company standards.
• Support recruiting, onboarding, and ongoing development of plumbing team members.
• Help build scalable processes and procedures that support long-term growth.

Skills

Leadership

Operations management

KPI analysis

Communication

Team coaching

Field service

Safety compliance

ServiceTitan

Tools

ServiceTitan

Job description

Bassett-Services is seeking a Service Operations Manager to oversee plumbing operations in the Indianapolis market. Lead technicians, drive scheduling efficiency, and deliver exceptional service in a hands-on, on-site leadership role.

You will monitor KPIs, partner with sales and support, and build scalable processes to support growth while ensuring safety and quality standards across the team.