Field Service Operations Manager - Equipment & PM

Imperial Brady; Denver (CO); On-site; USD 75,000 - 85,000; Full time

Job summary

Imperial Brady in Denver, CO is seeking a Manager, Field Service Technician to lead our service department and direct field troubleshooting of commercial equipment. This role directs daily operations, guides the team, and drives performance to meet service goals.

You will oversee PM scheduling, ensure accurate service records and prompt billing, and maintain strong relationships with customers, manufacturers, and suppliers.

Qualifications

• Leadership experience with team direction and performance oversight.
• Ability to prioritize tasks and develop action plans in a fast-paced environment.
• Strong PC and computer skills; proficient in standard office software.
• Excellent verbal and written communication skills; bilingualism is a plus.

Responsibilities

• Direct and schedule troubleshooting and repair of mechanical and electrical systems on commercial equipment.
• Manage service technician team and oversee daily operations of the service department.
• Maintain responsibility for the department’s P&L and PM schedules, and ensure documentation is filed.
• Log service orders, assist in billing, and coordinate parts and inventory processes.
• Build and maintain relationships with customers, manufacturers, and parts suppliers.
• Coordinate warranty and returns processes, including RGA numbers and shipping logistics.
• Receive and process service requests by phone, fax, and email for scheduling across branches.

Skills

Leadership

Prioritization

PC skills

Verbal & written comms

Bilingual (a plus)

Education

High School Diploma or GED or Technical Certificate

Job description

Imperial Brady in Denver, CO is seeking a Manager, Field Service Technician to lead our service department and direct field troubleshooting of commercial equipment. This role directs daily operations, guides the team, and drives performance to meet service goals.

You will oversee PM scheduling, ensure accurate service records and prompt billing, and maintain strong relationships with customers, manufacturers, and suppliers.