Field Repair Technician: Equipment Install & Service

Imperial Brady; Sacramento (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Flexible spending accounts

Employee Assistance Programs (EAP)

401(k) Retirement plan

Job summary

Imperial Brady is seeking a Repair Technician to maintain, repair, and install equipment while representing the company in a professional and safe manner. The role requires strong mechanical skills, customer service expertise, and the ability to work independently and with teams to ensure high-quality service.

The ideal candidate will have at least 3 years in a mechanical/technical repair role, a high school diploma or equivalent, and a valid driver’s license.

Qualifications

• Minimum of 3 years in a mechanical or technical repair role.
• High school diploma or equivalent required.
• Valid driver’s license in good standing.
• Strong mechanical aptitude with diagnostic and repair experience.
• Ability to read and interpret diagrams, instructions, and electrical schematics.
• Knowledge of electronic circuitry.
• Proficiency in Microsoft Office Suite, P21, internet-based tools, and Sale Force Service
• Customer-focused with a professional demeanor.
• Positive, energetic, and motivated.
• Ability to handle high-stress situations while maintaining composure.
• Strong problem-solving skills with a technical and mechanical mindset.
• Detail-oriented with excellent follow-up abilities.
• Ability to work independently and manage multiple priorities effectively.
• Bilingual in Spanish is a plus.

Responsibilities

• Perform on-site installation, repairs, maintenance, and testing of equipment daily.
• Diagnose technical issues and determine appropriate solutions.
• Repair all floor and carpet care equipment sold by the company, as well as other make and models when applicable.
• Label and repair all machines brought into the Service Center.
• Perform preventative maintenance when applicable.
• Complete and submit detailed service reports daily.
• Properly fill out repair work orders upon job completion.
• Maintain accurate records of work completed and parts used.
• Document processes and procedures as needed.
• Engage with customers professionally to assess and fulfill their service needs.
• Provide recommendations and briefings based on customer requirements.
• Coordinate with Sanitary Maintenance Consultants and the Service Center Manager for scheduling service appointments.
• Estimate labor and parts costs when requested and communicate them to customers.
• Follow all company policies, protocols, and government-mandated safety guidelines.
• Maintain a clean and safe work environment.
• Wear appropriate safety gear and approved clothing at all times.
• Drive and operate company vehicles in a safe and responsible manner.
• Keep the company vehicle clean, inside and out.
• Regularly check and maintain vehicle fluid levels (oil, battery, radiator, power steering, and brake fluid).
• Dispose of all trash appropriately.
• Work closely with internal teams to ensure seamless customer service and teamwork.
• Support company goals by maintaining high performance and quality standards.
• Additional duties or special projects as assigned.

Skills

Strong mechanical aptitude

Diagnostics

Customer service

Electrical schematics

Bilingual in Spanish

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

P21

Internet-based tools

Sales Force Service

Job description

Imperial Brady is seeking a Repair Technician to maintain, repair, and install equipment while representing the company in a professional and safe manner. The role requires strong mechanical skills, customer service expertise, and the ability to work independently and with teams to ensure high-quality service.

The ideal candidate will have at least 3 years in a mechanical/technical repair role, a high school diploma or equivalent, and a valid driver’s license.