Service Manager

Imperial Brady; Denver (CO); On-site; USD 75,000 - 85,000; Full time

Job summary

Imperial Brady in Denver, CO is seeking a Manager, Field Service Technician to lead our service department and direct field troubleshooting of commercial equipment. This role directs daily operations, guides the team, and drives performance to meet service goals.

You will oversee PM scheduling, ensure accurate service records and prompt billing, and maintain strong relationships with customers, manufacturers, and suppliers.

Qualifications

• Leadership experience with team direction and performance oversight.
• Ability to prioritize tasks and develop action plans in a fast-paced environment.
• Strong PC and computer skills; proficient in standard office software.
• Excellent verbal and written communication skills; bilingualism is a plus.

Responsibilities

• Direct and schedule troubleshooting and repair of mechanical and electrical systems on commercial equipment.
• Manage service technician team and oversee daily operations of the service department.
• Maintain responsibility for the department’s P&L and PM schedules, and ensure documentation is filed.
• Log service orders, assist in billing, and coordinate parts and inventory processes.
• Build and maintain relationships with customers, manufacturers, and parts suppliers.
• Coordinate warranty and returns processes, including RGA numbers and shipping logistics.
• Receive and process service requests by phone, fax, and email for scheduling across branches.

Skills

Leadership

Prioritization

PC skills

Verbal & written comms

Bilingual (a plus)

Education

High School Diploma or GED or Technical Certificate

Job description

We have an exciting opportunity for a Manager, Field Service Technician, located in our Denver, CO facility!
This position is responsible for directing and scheduling the troubleshooting & repairing of mechanical and electrical systems on commercial equipment including, floor machines, sweepers, scrubbers, & buffers.

Deadline to Apply

August 12th, 2026

Pay Range

$75,000 to $85,000

You Will

• Manage the service technician team and oversee daily operations of the service department.
• Maintain responsibility for the department’s P&L
• Develop and maintain equipment preventive maintenance (PM) schedules; ensure all PM and work order documentation is completed and electronically filed
• Maintain accurate service records, log completed service orders, and submit documentation for billing
• Build and maintain strong relationships with customers, equipment manufacturers, and parts suppliers
• Coordinate warranty and returned parts processes, including obtaining RGA numbers, logging claims, and arranging packing and shipping with internal contacts
• Coordinate the receipt, slotting, and storage of inventory for stock and special orders; prepare and maintain purchase orders
• Obtain parts pricing and availability from vendors.
• Organize and maintain vendor equipment files and service manuals; provide manuals to customers as requested.
• Receive and process customer service requests by phone, fax, and email for scheduling across all Imperial branches.

You Have

• High School Diploma, GED, or Technical Program Certificate required
• Demonstrated leadership experience
• Strong ability to prioritize tasks, establish objectives and goals, and develop action plans to meet or exceed customer expectations in a fast-paced environment
• Strong PC and computer skills
• Excellent verbal and written communication skills
• Bilingual is a plus