On-Site Equipment Service Technician

Imperial Brady; City of Auburn (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life and disability insurance

Flexible spending accounts

Employee Assistance Programs (EAP)

401(k) Retirement

Job summary

Imperial Brady is seeking a Service Technician to maintain and repair cleaning equipment at our Brady Service Repair Center or at customer sites. You will troubleshoot, perform planned maintenance, coordinate with dispatch, and keep accurate repair records.

The ideal candidate will have 1–2 years’ related experience and strong mechanical and electrical aptitude. You will deliver exceptional customer service, handle on-site pickups/deliveries, and train customers on equipment use, while upholding

Qualifications

• Troubleshoot, diagnose and repair floor care equipment, auto scrubbers and vacuums
• High School diploma or equivalent; technical school preferred
• 1-2 years’ experience in similar environment; mechanical and electrical aptitude
• Strong written and verbal communication; customer care skills
• Physical ability to sit, stand, walk, lift up to 75 lbs

Responsibilities

• Picks-up and delivers equipment or repairs on-site
• Provides customer training on the use and maintenance of service equipment
• Follows safety guidelines and company safety policies
• Follows up on customer requests to ensure satisfaction
• Maintains a service van and inventory
• Processes paperwork upon completion of each repair
• Delivers excellent customer service to internal and external customers

Skills

Troubleshooting

Mechanical aptitude

Electrical aptitude

Customer service

Communication skills

Education

High School diploma or equivalent

Technical school preferred

Tools

Floor care equipment repair tools

On-site service equipment

Job description

Imperial Brady is seeking a Service Technician to maintain and repair cleaning equipment at our Brady Service Repair Center or at customer sites. You will troubleshoot, perform planned maintenance, coordinate with dispatch, and keep accurate repair records.

The ideal candidate will have 1–2 years’ related experience and strong mechanical and electrical aptitude. You will deliver exceptional customer service, handle on-site pickups/deliveries, and train customers on equipment use, while upholding