Field Service Operations Lead (Heavy Equipment)

Modern Machinery Co., Inc.; Missoula (MT); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Rx

Health Savings Account

401k/Roth with Company Match

Profit-Sharing Plan

Paid Time Off

Gym Membership Reimbursement

Family Scholarship Program

Employee Assistance Program

Mental Health & Tele Medicine

Life Insurance & Disability

Supplemental Insurance

Job summary

Modern Machinery Co., Inc. is seeking a capable leader to manage day-to-day operations of Field Service Technicians, prioritize work, and schedule technicians accordingly. You will work closely with the Service Manager, Technicians, and customers to ensure timely, efficient repairs and high customer satisfaction.

The role oversees coverage for Missoula and Belgrade, ensures safety compliance, and drives a proactive, service-focused culture in a fast-paced heavy equipment environment.

Qualifications

• Personable, highly motivated, detail oriented.
• Provide exceptional customer service.
• Effective verbal and written communication.
• Ability to manage relationships both internally and externally.
• Teamwork: cooperate and support others within the Service Department.

Responsibilities

• Supervise Field Service Technicians and manage a dynamic work schedule.
• Maintain schedule and manage shop/field work.
• Oversee repairs and provide support/guidance.
• Work with Missoula and Belgrade management to ensure coverage.
• Review and approve timecards daily.
• Foster a team environment and execute solutions.
• Open, monitor, and review work orders to close them in a timely manner.
• Ensure outstanding level of customer service to internal and external customers.

Skills

Customer service

Verbal & written communication

Time management

Teamwork

Detail oriented

Fast-paced environment

Education

Technical degree preferred

Job description

Modern Machinery Co., Inc. is seeking a capable leader to manage day-to-day operations of Field Service Technicians, prioritize work, and schedule technicians accordingly. You will work closely with the Service Manager, Technicians, and customers to ensure timely, efficient repairs and high customer satisfaction.

The role oversees coverage for Missoula and Belgrade, ensures safety compliance, and drives a proactive, service-focused culture in a fast-paced heavy equipment environment.