Field Service Supervisor

Modern Machinery Co., Inc.; Eugene (OR); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Health Savings Account

401k with company match

Profit-sharing plan

PTO - vacation/sick/holidays

Gym stipend

Scholarship program

Employee assistance program

Telemedicine

Life and disability

Supplemental insurance

Job summary

Modern Machinery Co., Inc. is seeking a Field Service Manager to oversee day-to-day field technician operations in Eugene, Oregon. You will prioritize workloads, coordinate scheduling, and collaborate with customers to ensure timely, quality repairs.

You will supervise technicians, maintain safety compliance, review timecards, and drive high customer service levels while partnering with the Service Manager and management team in Eugene.

Qualifications

• Personable, highly motivated, and detail oriented.
• Provide exceptional customer service.
• Self-management to prioritize and complete tasks.
• Effective verbal and written communication.
• Ability to manage relationships both internally and externally.
• Teamwork within the Service Department and the Modern Machinery organization.

Responsibilities

• Demonstrate Modern Machinery’s core values and promote the mission and vision of the company.
• Follow all company policies and procedures for safe work procedures and contribute to the achievement of company safety goals.
• Maintain compliance for MSHA and Service trucks annual Crane and DOT inspections.
• Supervise Field Service Technicians and manage a dynamic work schedule.
• Maintain schedule and manage shop/field work.
• Oversee repairs and provide support/guidance.
• Work closely with the management team in Eugene to ensure coverage demands are met.
• Evaluate all work for accuracy.
• Review and approve timecards daily.
• Foster a team environment and work together to form and execute solutions.
• Open, monitor, and review workorders with Service Administrator to close out work orders in a timely manner.
• The company goal is to have work orders closed within 8 days from the last date of labor.
• Establish, promote, and ensure an outstanding level of customer service to internal and external customers.
• Provide written estimates to salesmen and customers for repair and service work.
• Proactively keep contact with customers on repair progress and service reports.
• Act as point of contact for all service and repair calls.
• Assist customers and technicians with technical questions.
• Participate in staffing Service Technician positions and conducting annual employee evaluations.
• Meet with the Eugene Service Manager regularly to review Service department status.
• Follow all company policies and regulations for safe work procedures.

Skills

Customer service

Communication

Teamwork

Time management

Relationship management

Attention to detail

Self-management

Education

Technical degree or equivalent

Supervisory/management experience

Tools

Microsoft Office

Job description

Job Description

This is a great opportunity for a candidate with service knowledge and experience in the heavy equipment industry. Qualified candidates will be responsible for managing the day-to-day operations of Field Service Technicians, managing and prioritizing work and scheduling technicians accordingly. Working closely with the Service Manager, Technicians, and customers to ensure that expectations are met, and repairs are conducted expeditiously and efficiently.

The annual salary range for this position is: $90,000 to $100,000. This is an exempt position and is not eligible for overtime pay.

Benefits

• Medical, Dental, Vision, and Prescription Insurance
• Health Savings Account
• 401k/Roth Retirement Savings Plan with Company Match
• Participation in Annual Profit-Sharing Plan
• Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave)
• Gym Membership Reimbursement Program
• Family Scholarship Program
• Employee Assistance Program
• Virtual Mental Health & Tele Medicine Benefit
• Company Paid Life Insurance & Disability Benefits
• Additional Supplemental Insurance (Term Life, Accident & Critical Illness and Voluntary Vision)

Modern Machinery is an Equal Opportunity Employer

Responsibilities

• Demonstrate Modern Machinery’s core values and promote the mission and vision of the company.
• Follow all company policies and procedures for safe work procedures and contribute to the achievement of company safety goals.
• Maintain compliance for MSHA and Service trucks annual Crane and DOT inspections.
• Supervise Field Service Technicians and manage a dynamic work schedule.
  • Maintain schedule and manage shop/field work.
  • Oversee repairs and provide support/guidance.
  • Work closely with the management team in Eugene to ensure coverage demands are met.
  • Evaluate all work for accuracy.
  • Review and approve timecards daily.
  • Foster a team environment and work together to form and execute solutions.
• Open, monitor, and review workorders with Service Administrator to close out work orders in a timely manner.
  • The company goal is to have work orders closed within 8 days from the last date of labor.
• Establish, promote, and ensure an outstanding level of customer service to internal and external customers.
  • Provide written estimates to salesmen and customers for repair and service work.
  • Proactively keep contact with customers on repair progress and service reports.
  • Act as point of contact for all service and repair calls.
    • Assist customers and technicians with technical questions.
• Participate in staffing Service Technician positions and conducting annual employee evaluations.
• Meet with the Eugene Service Manager regularly to review Service department status.
• Follow all company policies and regulations for safe work procedures.

The responsibilities described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Responsibilities, duties, and activities may change at any time with or without notice.

Qualifications

REQUIRED SKILLS/JOB REQUIREMENTS:

• The individual in this position should be personable, highly motivated, detail oriented with the ability to work in a fast-paced environment.
• Provide exceptional customer service.
• Personal accountability and self-management to prioritize and complete all tasks required of the position.
• Effective verbal and written communication skills.
• Ability to manage relationships both internally and externally.
• Teamwork: cooperate and support others within the Service Department and the Modern Machinery organization.

Education And Experience

• Minimum 2-year supervisory/management experience.
• Preferred 2 or 4-year technical degree or equivalent job experience.
• Technical and diagnostic skills required.
• Ability to read and understand schematics.
• Hydraulic, engine, electrical troubleshoot, and repair.
• Proficient in Microsoft Office products (Outlook, Word, and Excel).