Supervisor, Field Service Engineering

LNW Gaming, Inc.(KAC); Fife (WA); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

401(k) plan

Tuition assistance

Job summary

Light & Wonder, Inc. is seeking a Field Service Manager to administer regional field service operations, reconfiguration, and distribution across facilities and satellites. You will lead personnel, coordinate schedules, and ensure timely installations while maintaining strong customer relationships.

The role requires 2+ years in Field Service, strong leadership, and the ability to travel on short notice. A high school diploma or equivalent is required; ERP experience is a plus.

Qualifications

• Education: High School diploma or equivalent.
• Experience: 2+ years in Field Service.

Responsibilities

• Coordinate field service operations and installations.
• Engage with customers and internal teams to ensure top-tier support.
• Visit sites and ride-alongs with service personnel as needed.
• Develop and evaluate training for staff.
• Monitor and optimize use of company assets within area of responsibility.

Skills

Field service management

Leadership

Customer service

Communication

Travel readiness

Education

High School diploma or equivalent

Tools

MS Office

MS Outlook

Oracle ERP

Job description

Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Administer and manage operations of Field Service, reconfiguration, distribution and other departments required in a regional facility and satellites by performing the following duties personally or through subordinate employees in coordination with direct Managers & Regional Director.

Essential Job Functions

• Coordinates field service operations in accordance with company policies and principles to facilitate installing, converting, servicing and maintaining product in the field.
• Communicates and visits with customers and internal departments to evaluate and promote first-in-class customer support in service area.
• Could Perform Site Visits and Ride-Alongs with service personnel
• Assist with develop and evaluate training for personnel.
• Develop and implement operational processes.
• Identify Field Service challenges and help develop solutions in coordination with direct managers.
• Develops and recommends plans for efficient use of company resources.
• Coach, mentor and lead by example all personnel reporting to the position.
• Responsible for proper monitoring and inventory of company assets within area of responsibility.
• Evaluates labor requirements recommends adjustments as needed within budget requirements.
• Ensures timely product reconfiguration and installation schedules by coordinating the sales order process through support departments and customer interaction.

Qualifications

Education: High School diploma; A/A, technical school or equivalent work experience.

Experience: A minimum of two years of experience in Field Service.

Knowledge, Skills, & Abilities

• Ability to manage field operations.
• Must be innovative, forward thinking and flexible.
• Proven ability to manage personnel in a service operations environment.
• Strong interpersonal skills, analytical skills and customer service orientation.
• Excellent communication skills.
• Accomplished PC skills including MS Office, MS Outlook, Internet and Intranet.
• Oracle ERP skills a plus; any ERP experience a plus.
• Keen understanding of Gaming Devices & Associated Equipment.
• Ability and willingness to travel on short notice.

Physical Requirements

Work Conditions: May require weekend and evening hours. May require travel. Working conditions similar to those of other comparable positions in the industry. Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, certain Light & Wonder may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

Equal Employment Opportunity

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Salary & Benefits

Salary: The targeted pay range for this role is $90,000 - $95,000. The total compensation package for this position may also include applicable incentive compensation, such as an annual performance bonus. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, specific work geography, as well as internal equity and alignment with market data.

As a member of the L&W team, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid time off, a generous 401(k) plan, tuition assistance, and much more.

Light & Wonder, Inc. is the leading cross-platform global games company. Through our three unique, yet highly complementary businesses, we deliver unforgettable experiences by combining the exceptional talents of our 7,000+ member team, with a deep understanding of our customers and players. We create immersive content that forges lasting connections with players, wherever they choose to engage. At Light & Wonder, it’s all about the games. The Company is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices.