Supervisor, Field Service Engineering

Light & Wonder; Fife (WA); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Paid time off

401(k) plan

Tuition assistance

Job summary

Light & Wonder's Gaming team builds cutting-edge technology and content for iconic casinos and operators worldwide. This role administers and manages regional field service operations, reconfiguration, and distribution, coordinating with managers and the Regional Director to optimize performance.

The position emphasizes developing training, implementing processes, mentoring personnel, and ensuring timely installations while delivering strong customer support in a regulated gaming environment.

Qualifications

• Minimum two years of experience in Field Service.
• Strong leadership and people-management abilities.
• Willingness to travel on short notice.
• Excellent interpersonal and communication skills.
• Proficiency with MS Office; ERP experience a plus.
• Knowledge of Gaming Devices & Associated Equipment.

Responsibilities

• Coordinate field service operations following company policies to install, convert, service and maintain products.
• Engage with customers and internal teams to ensure first-class support.
• Perform site visits or ride-alongs with service personnel as needed.
• Assist in developing and evaluating training for personnel.
• Develop and implement efficient operational processes.
• Identify field service challenges and help devise solutions with managers.
• Monitor resource usage and manage assets within area of responsibility.
• Ensure timely reconfiguration and installation schedules via sales order coordination.

Skills

Field ops management

Leadership

Customer service

Communication

MS Office

ERP experience

Travel readiness

Gaming devices knowledge

Education

High school diploma or equivalent

Tools

Oracle ERP

Job description

Gaming

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Job Summary

Administer and manage operations of Field Service, reconfiguration, distribution and other departments required in a regional facility and satellites by performing the following duties personally or through subordinate employees in coordination with direct Managers & Regional Director

Essential Job Functions

• Coordinates field service operations in accordance with company policies and principles to facilitate installing, converting, servicing and maintaining product in the field.
• Communicates and visits with customers and internal departments to evaluate and promote first-in-class customer support in service area.
• Could Perform Site Visits and Ride-Alongs with service personnel
• Assist with develop and evaluate training for personnel.
• Develop and implement operational processes.
• Identify Field Service challenges and help develop solutions in coordination with direct managers.
• Develops and recommends plans for efficient use of company resources.
• Coach, mentor and lead by example all personnel reporting to the position.
• Responsible for proper monitoring and inventory of company assets within area of responsibility.
• Evaluates labor requirements recommends adjustments as needed within budget requirements.
• Ensures timely product reconfiguration and installation schedules by coordinating the sales order process through support departments and customer interaction.

Salary

The targeted pay range for this role is $90,000 - $95,000. The total compensation package for this position may also include applicable incentive compensation, such as an annual performance bonus. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, specific work geography, as well as internal equity and alignment with market data.

As a member of the L&W team, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid time off, a generous 401(k) plan, tuition assistance, and much more.

Qualifications

Education

High School diploma; A/A, technical school or equivalent work experience

Experience

A minimum of two years of experience in Field Service.

Knowledge, Skills, & Abilities

• Ability to manage field operations.
• Must be innovative, forward thinking and flexible.
• Proven ability to manage personnel in a service operations environment.
• Strong interpersonal skills, analytical skills and customer service orientation.
• Excellent communication skills.
• Accomplished PC skills including MS Office, MS Outlook, Internet and Intranet. Oracle ERP skills a plus; any ERP experience a plus.
• Keen understanding of Gaming Devices & Associated Equipment.
• Ability and willingness to travel on short notice.

Physical Requirements

May require weekend and evening hours. May require travel. Working conditions similar to those of other comparable positions in the industry

Work Conditions

May require weekend and evening hours. May require travel. Working conditions similar to those of other comparable positions in the industry

Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, certain Light & Wonder may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law,