Field Service Supervisor - Power

Altorfer Industries, Inc; Addison (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, Vision, Disability, &

401(k)

Paid Holidays

Paid Parental Leave and Funeral Leave

Paid Time Off

Education Assistance

Voluntary Benefits: Supplemental & IDV

Job summary

Altorfer Industries Inc. is seeking a Field Service Supervisor - Power to oversee technicians and coordinate service visits across our Power Systems division.

The role requires strong leadership, reliability, and a solid background in power systems and electrical work, with a focus on safety and customer satisfaction.

Qualifications

• High School Diploma or equivalent and a minimum two years of Power Systems engine and electrical experience.
• Previous Supervisory experience in a fast paced multi tasking environment is a must for this position.
• Must possess a valid driver's license with clean driving record; MV accidents standards as per policy.

Responsibilities

• Manage the day-to-day operation of assigned field service technicians, utilizing the most qualified Technician while meeting customer demand for timely service visits.
• Accommodate customer requests for service; adjust technician schedules to meet customer desired timeframe.
• Open work orders by collecting all required information from the customer on the initial phone call and keep customers informed of progress.
• Review all field service work orders for accuracy and communicate warranty or goodwill situations as needed.
• Report invoice disputes related to assigned work orders within your territory and/or assigned personnel.
• Maintain technician productivity, coordinating maintenance tasks and training as needed when revenue work is sparse.
• Communicate safety deficiencies to Direct Supervisor including equipment malfunctions and jobsite hazards.

Skills

Power Systems

Team Leadership

Customer Service

Technical Troubleshooting

Education

High School Diploma

Power Systems experience

Supervisory experience

Tools

Windows DBSI

Job description

Field Service Supervisor - Power

Req No.: 2026-5760

Category: Management

Location: US-IL-Addison

Type: Regular Full-Time

Union or Non-Union: Non-Union

Division: Power Systems

Company: Altorfer Industries Inc.

Working Hours/Days

Mon - Fri 6:30AM - 3:30PM. Weekends and afterhours as needed.

Overview

The ability to manage, change and perform multiple tasks simultaneously with a complete understanding of Corporate Safety & Compliance Policies. Excellent communication skills and knowledge of field service work and various types of equipment, proficient in Windows based applications and DBSI.

Basic Duties

PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):

• Manage the day-to-day operation of assigned field service technicians, utilizing the most qualified Technician while meeting customer demand for timely service visits.
• Accommodate customer requests for service; where technician schedule changes as necessary to meet customer desired timeframe.
• Open work orders by collecting all required information from the customer on the initial phone call. Keep customers informed of job progression up to and including conclusion.
• Review all field service work orders for accuracy.
• Prepare and communicate warranty and/or goodwill situations with Technical Communicator.
• Report all invoice disputes related to assigned work orders within your territory and/or assigned personnel.
• Maintain technician productivity at all times, when revenue work is not available, productive maintenance tasks and training requirements must be executed.
• Communicate Technician safety deficiencies to Direct Supervisor including equipment malfunctions, vehicle safety, jobsite issues and any potential hazard that may arise in the day to day operations.

Qualifications

EDUCATION/QUALIFICATION/EXPERIENCE:

High School Diploma or equivalent and a minimum two years of Power Systems engine and electrical experience. Previous Supervisory experience in a fast paced multi tasking environment is a must for this position.

Must possess a valid driver's license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

SKILLS/ABILITIES:

Initiates services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; assigning the most qualified Technician available; maintaining customer rapport and records.

Altorfer Industries offers an industry leading compensation and benefit package:

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Payrate: $70,000 - $90,000 annually

Posted Min

USD $70,000.00/Yr.

Posted Max

USD $90,000.00/Yr.

Physical Requirements/Working Conditions

This position works in an office environment and in service shop environment. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls, write or use a keyboard to communicate through written means. May on a continuous basis be on shop floor supporting service operations. Must be able to lift 75lbs. Must be required to wear appropriate safety equipment (IE- Safety glasses or side shields, safety boots, gloves) when needed. Noise level in the shop environment is usually moderate to high and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and the opportunity to work with a remarkable team of people.