Field Service Operations Coordinator

Socket.dev; Charlotte (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

AVL is seeking a Field Service Coordinator in Charlotte, NC to assist the Service Manager and team, ensuring clear operations and communications for North Carolina field service activities and alignment with AVL USA operations and AVL Hamilton Service leadership.

You will coordinate service activities, ensure resources before travel, and maintain strong communication with internal departments and the Charlotte Service Team.

Qualifications

• 4+ years of experience in a coordinator, administrative, or logistics role, preferably within an Operations, Manufacturing or site construction environment.
• 2+ years of experience in a Project Coordinator Role would be preferred.
• Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams) and experience working with Visual MFG ERP or other related software. Knowledge of Power BI is considered a strong asset.

Responsibilities

• Coordinate all travel logistics for field teams, including hotel bookings and B1 documentation, ensuring alignment with project schedules established by the Service Team.
• Plan, track, and manage shipments, that only includes ship loose materials, warranty parts, NCR components, and site installation materials, ensuring timely and accurate delivery in collaboration with the AVL Service Team.
• Maintain a high level of situational awareness across all active field deployments, proactively communicating all correspondence back to the Service team.
• Inventory, Fleet, and Material Management
• Maintain accurate inventory logs for field tools, fuel, maintenance tracking for the Service Fleet, and consumables, assisting with restocking and requisition processes in coordination with the Service Operations teams, maintaining the records and providing all reports as required.
• Provide administrative assistance to the Field Service Manager and Service Project Managers (PMs), including calendar management, travel coordination, and department expense tracking.
• Track deficiency list progress daily, updating files and reporting to the AVL Service Project team.
• Field crew mobilization accuracy and on-time deployment
• Deficiency aging and resolution timelines
• Fleet readiness and compliance
• Timecard accuracy and submission compliance
• Travel and logistics cost tracking vs budget
• Escalate all schedule risks, safety concerns, or customer conflicts to the Field Service Manager immediately.

Skills

Coordination & logistics

Organizational skills

Multitasking

Cross-functional communication

Tools

Microsoft Office Suite

Excel

Word

Outlook

Teams

Visual MFG ERP

Power BI

Job description

AVL is seeking a Field Service Coordinator in Charlotte, NC to assist the Service Manager and team, ensuring clear operations and communications for North Carolina field service activities and alignment with AVL USA operations and AVL Hamilton Service leadership.

You will coordinate service activities, ensure resources before travel, and maintain strong communication with internal departments and the Charlotte Service Team.