Field Service Operations Coordinator

AVL Manufacturing USA; Charlotte (NC); On-site; USD 52,000 - 70,000; Full time

Job summary

AVL Manufacturing USA is seeking a Field Service Coordinator to support the Service Manager and local Charlotte team. The role focuses on coordinating field service activities, ensuring resources are available for travel, and maintaining clear communication with internal departments and the Service Team in Charlotte.

You will help track deficiencies, manage travel and logistics, and provide administrative support to project managers, while ensuring adherence to company safety standards and

Qualifications

• 4+ years of experience in a coordinator, administrative, or logistics role.
• 2+ years in a Project Coordinator role would be preferred.
• Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams) and experience with ERP/related software; familiarity with Power BI is a strong asset.

Responsibilities

• Coordinate travel logistics for field teams, including bookings and documentation to align with project schedules.
• Plan, track, and manage shipments of materials and components for field deployments.
• Maintain situational awareness across active field deployments and report to Service Team.
• Inventory, fleet, and material management for service operations.
• Provide administrative support to Field Service Manager and PMs, including calendar management and expense tracking.
• Track deficiency list progress and report to AVL Service Project team.
• Ensure field crew mobilization is accurate and on time.
• Monitor safety, schedule risks, and customer conflicts and escalate as needed.

Skills

MS Office Suite

Power BI

Visual MFG ERP

Tools

Visual MFG ERP

Power BI

Job description

AVL Manufacturing USA is seeking a Field Service Coordinator to support the Service Manager and local Charlotte team. The role focuses on coordinating field service activities, ensuring resources are available for travel, and maintaining clear communication with internal departments and the Service Team in Charlotte.

You will help track deficiencies, manage travel and logistics, and provide administrative support to project managers, while ensuring adherence to company safety standards and