Field Service Master Technician: Print & Document

centricbusinesssystems; Charleston (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with match

Life Insurance

Paid time off

Legal coverage

Pet Insurance

Job summary

UBEO Business Services is seeking a Field Service Master Technician to join our team. This master level role covers a wide territory with high troubleshooting expectations and supports the full range of office equipment we service.

The successful candidate will be able to diagnose complex problems, train customers, and promote our print solutions while ensuring top customer satisfaction and efficient service delivery. This position offers a challenging, rewarding career with strong benefits.

Qualifications

• Master level field service responsibilities requiring advanced troubleshooting and broad product knowledge.
• Proven ability to train customers and share product symptom/solution information with the Field Service Team.
• Strong focus on timely, cost-effective maintenance and repair of office equipment.

Responsibilities

• Maximize equipment uptime through timely repair and customer training.
• Assist with FSATs and FSTs assigned to the Field Service Team through technical assistance.
• Manage assets and resources to achieve targeted financial results and create value for UBEO and customers.
• Analyze customer needs, recognize business opportunities, and influence sales growth.
• Communicate with customers, field service, sales, management, and administration professionally.
• Complete all administrative aspects of the job on time and without errors.
• Provide accurate feedback with call close information and parts usage reporting.
• Perform other activities that support UBEO BUSINESS SERVICES and our service organization.

Skills

Technical knowledge

Problem solving

Customer service

Communication

Planning & organizing

Attention to detail

Teamwork

Work standards

Education

High School or GED

Associate Degree or technical training

A+ Certification

6 Manufacturer Training Classes

5+ years industry experience

Job description

UBEO Business Services is seeking a Field Service Master Technician to join our team. This master level role covers a wide territory with high troubleshooting expectations and supports the full range of office equipment we service.

The successful candidate will be able to diagnose complex problems, train customers, and promote our print solutions while ensuring top customer satisfaction and efficient service delivery. This position offers a challenging, rewarding career with strong benefits.