Field Service Manager

Culligan Quench; Houston (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Culligan Quench is seeking a Field Service Manager to lead a team of technicians across the Houston region. You will train staff, ensure top-tier customer satisfaction, and oversee site surveys, installations, and service reports.

The role requires hands-on plumbing knowledge, OSHA training, and travel to client sites. The successful candidate will coordinate with the Regional Service Director and manage onboarding.

Qualifications

• Vocational technical school diploma/certification preferred.
• Experience with water filtration, water coolers, ice production equipment, and beverage dispensing units is strongly preferred.
• Prior management experience, route-based preferred.
• Experience working with power tools, ladders and aerial work platforms.
• OSHA 10-hour certified or training within 3 months of employment.
• Superior verbal and written communication skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Fluent use of personal digital assistants (tablets and smartphones).
• Knowledge of ServiceMax and/or Salesforce a plus.
• Ability to pass a pre-employment drug screen.
• Overnight travel may be required.

Responsibilities

• Management of a team of Field Service Technicians.
• Responsible for the successful training of new staff in the assigned region.
• Maintain an exceptional level of customer satisfaction by possessing superior customer management skills.
• Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed.
• Balanced management and dependable submissions of reports, paperwork, and correspondences to the Regional Service Director i.e. emails, expenses, payroll, forms.
• Support the Regional Service Director with new hires, new personnel appointments, administrative tasks, and onboarding processes.
• Serve as substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary.
• Serves as designated manager for all on-call responsibilities in the region.

Skills

Team management

Customer service

Plumbing & drainage knowledge

MS Office

ServiceMax/Salesforce

Education

Technical diploma

Tools

ServiceMax

Salesforce

Job description

Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/

Responsibilities

• Management of a team of Field Service Technicians
• Responsible for the successful training of new staff in the assigned region
• Maintain an exceptional level of customer satisfaction by possessing superior customer management skills
• Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed
• Balanced management and dependable submissions of reports, paperwork, and correspondences to the Regional Service Director i.e. [emails, expenses, payroll, forms]
• Support the Regional Service Director with new hires, new personnel appointments, administrative tasks, and onboarding processes
• Serve as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary
• Serves as designated manager for all on-call responsibilities in the region

Requirements

• Vocational technical school diploma/certification preferred
• Experience with the field work associated with water filtration, water coolers, ice production equipment, coffee, and tea dispensing units strongly preferred
• Prior management experience, route-based preferred
• Experience working with power tools, ladders and aerial work platforms exceeding 6-feet
• OSHA 10-hour certified or be OSHA trained within 3-months of employment
• Superior verbal and written communication skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Fluent use of personal digital assistants (i.e. tablets and smartphones)
• Knowledge of ServiceMax and/or Salesforce a plus
• Ability to pass a pre-employment drug screen
• Overnight travel may be required

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.