Field Service Manager

Culligan Quench; Seattle (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Culligan Quench is seeking a Regional Field Service Manager to lead a team of technicians, ensuring top-tier service across the region. You will train staff, perform site surveys for plumbing and equipment, and drive efficient reporting and onboarding processes.

The role requires strong communication, OSHA training, and hands-on experience with water filtration equipment. Overnight travel may be required in this leadership position.

Qualifications

• OSHA 10-hour certification or OSHA training within 3 months of employment.
• Experience in field work related to water filtration, water coolers, ice production equipment, coffee/tea dispensing units preferred.
• Prior management experience, route-based preferred.

Responsibilities

• Manage a team of Field Service Technicians.
• Train new staff in the region.
• Maintain high customer satisfaction with strong customer management skills.
• Conduct site surveys and inspections for plumbing, drainage, and building layout/design as needed.
• Prepare and submit reports, paperwork, and communications to Regional Service Director.
• Assist Regional Service Director with hiring, onboarding, and administrative tasks.
• Serve as substitute or Regional Service Director when required.
• Oversee on-call responsibilities for the region.

Skills

Verbal communication

Written communication

Microsoft Office

Education

Vocational/technical diploma

Tools

Power tools

Ladders

Aerial work platforms

Job description

Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/

Responsibilities

• Management of a team of Field Service Technicians
• Responsible for the successful training of new staff in the assigned region
• Maintain an exceptional level of customer satisfaction by possessing superior customer management skills
• Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed
• Balanced management and dependable submissions of reports, paperwork, and correspondences to the Regional Service Director i.e. [emails, expenses, payroll, forms]
• Support the Regional Service Director with new hires, new personnel appointments, administrative tasks, and onboarding processes
• Serve as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary
• Serves as designated manager for all on-call responsibilities in the region

Requirements

• Vocational technical school diploma/certification preferred
• Experience with the field work associated with water filtration, water coolers, ice production equipment, coffee, and tea dispensing units strongly preferred
• Prior management experience, route-based preferred
• Experience working with power tools, ladders and aerial work platforms exceeding 6-feet
• OSHA 10-hour certified or be OSHA trained within 3-months of employment
• Superior verbal and written communication skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Fluent use of personal digital assistants (i.e. tablets and smartphones)
• Knowledge of ServiceMax and/or Salesforce a plus
• Ability to pass a pre-employment drug screen
• Overnight travel may be required

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.