Field Service Manager - Water Solutions Lead (Houston)

Culligan Quench; Houston (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Culligan Quench seeks a Field Service Manager to lead a team of Field Service Technicians in the Houston, TX area. The FSM supports the Regional Service Director, ensuring high-quality installations, service delivery, and strong customer management.

The role requires plumbing/technical site survey skills, management experience, and a valid driver’s license. Salary ranges from $65,000 to $85,000 per year, commensurate with experience and performance, with additional benefits and incentives.

Qualifications

• 2-5 years of management experience.
• Vocational technical school diploma/certification.
• Experience with the field work associated with water filtration, water coolers, ice production equipment, coffee and tea dispensing units.
• Prior management experience, route-based preferred.
• OSHA 10-hour certified or be OSHA trained within 3-months of employment.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• A valid a current driver’s license in good standing.
• A clean work record and ability to pass a pre-employment drug screen.

Responsibilities

• Manage a team of Field Service Technicians.
• Responsible for the successful training of new staff in the assigned region.
• Maintain an exceptional level of customer satisfaction by possessing superior customer management skills.
• Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed.
• Balanced management and dependable submissions of reports, paperwork and correspondences to the Regional Service Director i.e. emails, expenses, payroll, forms.
• Support the Regional Service Director with new hires, new personnel appointments, administrative tasks and on-boarding processes.
• Serve as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary.
• Regular and reliable attendance.

Skills

Leadership

Customer management

Communication skills

Safety awareness

Problem-solving

Education

Vocational/technical diploma

Tools

Microsoft Office

ServiceMax

Salesforce

Power tools

Tablets & smartphones

Job description

Culligan Quench seeks a Field Service Manager to lead a team of Field Service Technicians in the Houston, TX area. The FSM supports the Regional Service Director, ensuring high-quality installations, service delivery, and strong customer management.

The role requires plumbing/technical site survey skills, management experience, and a valid driver’s license. Salary ranges from $65,000 to $85,000 per year, commensurate with experience and performance, with additional benefits and incentives.