Field Service Manager

Quench USA; Fort Worth (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Culligan Quench in Garland, TX is seeking a Field Service Manager to lead a team of Field Service Technicians and ensure exceptional customer satisfaction in the region. You will assist the Regional Service Director and manage installations, site surveys, and service delivery daily.

The role requires 2–5 years of management experience, a plumbing background preferred, OSHA certification, and proficient use of ServiceMax and Salesforce.

Qualifications

• 2–5 years of management experience.
• Vocational technical school diploma/certification.
• Experience with water filtration, water coolers, ice production equipment, coffee and tea dispensing units.
• Prior management experience, route-based preferred.
• Licensed plumbers or comprehensive plumbing skills preferred.
• OSHA 10-hour certification or training within 3 months.
• Excellent verbal and written communication.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Knowledge of ServiceMax and Salesforce a plus.
• Valid driver’s license in good standing; ability to pass a pre-employment drug screen.
• Overnight travel may be required.

Responsibilities

• Management of a team of Field Service Technicians
• Training of new staff in the assigned region
• Maintain exceptional customer satisfaction through superior customer management
• Plumbing, drainage and building layout/site surveys and inspections
• Submit reports, paperwork and communications to the Regional Service Director
• Assist with on-boarding and personnel administration
• Act as substitute for other Field Service Managers or Regional Service Director
• Regular and reliable attendance

Skills

Management

Leadership

Communication

MS Office

OSHA 10-hour

Education

Vocational technical diploma/certification

Tools

ServiceMax

Salesforce

Power tools

Tablets/Smartphones

Job description

About Culligan Quench

Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/

About Culligan

There’s nothing more fundamental to life on Earth than water. At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love. For more information visit www.culligan.com.

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results

We are seeking a key contributor to join our team as a full timeField Service Manager in our Garland, TX area market. The Field Service Manager (FSM) will assist the Regional Service Director (RSD), and is responsible for general customer management, installations and the capability to provide assistance and guidance to Field Service Technicians (FST)

Essential Functions

• Management of a team of Field Service Technicians
• Responsible for the successful training of new staff in the assigned region
• Maintain an exceptional level of customer satisfaction by possessing superior customer management skills
• Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed
• Balanced management and dependable submissions of reports, paperwork and correspondences to the Regional Service Director i.e. [emails, expenses, payroll, forms]
• Support the Regional Service Director with new hires, new personnel appointments, administrative tasks and on-boarding processes
• Serve as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary
• Regular and reliable attendance

Qualifications

• 2 - 5 years of management experience
• Vocational technical school diploma/certification
• Experiencewith the field work associated with water filtration, water coolers, ice production equipment, coffee and tea dispensing units
• Prior management experience, route-based preferred
• Licensed plumbers or comprehensive plumbing skills are preferred
• Experience working with power tools, ladders and aerial work platforms exceeding 6-feet
• OSHA 10-hour certified or be OSHA trained within 3-months of employment
• Superior verbal and written communication skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• The use of personal digital assistants (i.e. tablets and smartphones)
• Knowledge of ServiceMax and Salesforce a plus
• A valid a current driver’s license in good standing
• A clean work record and ability to pass a pre-employment drug screen
• Overnight travel may be required

$65,000 - $85,000 a year

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.