Field Service Manager — UT/Immersion Systems Lead (30-40% Travel)

ScanMaster Systems (IRT); Greenville (SC); On-site; USD 80,000 - 120,000; Full time

Job summary

ScanMaster Systems (IRT) is seeking a Service Manager to lead a team of field service professionals responsible for UT and Immersion systems at customer sites. The role emphasizes safety, hands-on leadership, and strong customer trust while coordinating with Israel-based corporate service teams.

You will balance people leadership with operational execution and work in a regulated, high-stakes environment where attention to detail and teamwork are paramount.

Qualifications

• 3-5 years of technical experience in Mechanics, Electronics, UT, multidisciplinary systems, or equivalent industry experience.
• 3+ years of people leadership or service management experience.
• Proven experience working with corporate customers.
• Servant-leader mindset — puts team success before personal recognition.

Responsibilities

• Build and sustain a safety-first, zero-incident culture across all field activities.
• Lead, coach, and develop a team of field technicians supporting complex UT systems.
• Engage in employee development, workforce planning, and succession readiness.
• Maintain strong customer relationships operating mission-critical facilities and retain long-term service contracts.
• Plan and lead installation, commissioning, and training schedules for new systems and upgrades after delivery.

Skills

Leadership

People management

Communication

Customer relations

Safety culture

Education

Bachelor's degree

Tools

Microsoft Office

Priority

Monday

Job description

ScanMaster Systems (IRT) is seeking a Service Manager to lead a team of field service professionals responsible for UT and Immersion systems at customer sites. The role emphasizes safety, hands-on leadership, and strong customer trust while coordinating with Israel-based corporate service teams.

You will balance people leadership with operational execution and work in a regulated, high-stakes environment where attention to detail and teamwork are paramount.