Overhead Crane Field Service Lead

Deanna Nesbit & Associates; Greensboro (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

Deanna Nesbit & Associates seeks a Service Manager Industrial to lead field service operations, oversee technicians, manage daily activities, and ensure safety and quality standards. The role emphasizes hands-on leadership in a fast-paced industrial setting with a focus on customer satisfaction and continuous improvement.

The ideal candidate has 10+ years in overhead crane/hoist service, strong troubleshooting skills, and experience with service management systems and scheduling tools.

Qualifications

• 10+ years of experience as a service technician in the overhead crane/hoist industry.
• Strong mechanical/electrical troubleshooting and repairs; overhead crane/hoist experience is required.
• Experience with service management systems, scheduling tools, and MS Office.

Responsibilities

• Oversee scheduling, dispatching, and assignment of service, inspection, and repair work.
• Ensure timely completion of work orders, inspections, preventive maintenance, and emergency responses.
• Monitor technician performance, productivity, and job quality.
• Hire, train, coach, and mentor technicians and service coordinators.

Skills

Communication

Leadership

Customer service

Multitasking

OSHA knowledge

Tools

Service management systems

Scheduling tools

MS Office

Job description

Deanna Nesbit & Associates seeks a Service Manager Industrial to lead field service operations, oversee technicians, manage daily activities, and ensure safety and quality standards. The role emphasizes hands-on leadership in a fast-paced industrial setting with a focus on customer satisfaction and continuous improvement.

The ideal candidate has 10+ years in overhead crane/hoist service, strong troubleshooting skills, and experience with service management systems and scheduling tools.