Field Service Manager: Lead Tech Teams & Service Excellence

Easy Ice Llc; Paramount (CA); On-site; USD 85,000 - 113,000; Full time

Job summary

Easy Ice is seeking a Field Service Manager in Paramount, CA. You will oversee technicians, lead service delivery and optimize resource allocation while aligning with company standards. The role focuses on keeping systems running smoothly and maintaining strong customer relationships.

Strong leadership, communication and organizational skills are essential; prior service experience is preferred. This full-time position offers growth and competitive compensation, with a central emphasis on

Qualifications

• Education and certifications required for the role.
• Minimum customer service experience required; prior service experience preferred.
• Ability to lead a field service team and drive processes.

Responsibilities

• Lead, manage, coach and mentor the department to achieve goals.
• Create and maintain preventative maintenance schedules and SOP adherence.
• Coordinate work orders, monitor technician performance and conduct reviews.
• Maintain inventory and parts, monitor metrics for Service, PM and Refurbishment.
• Ensure customer satisfaction, follow up on maintenance and resolve issues quickly.
• Assist with administrative tasks and other duties as assigned.

Skills

Customer service

Leadership

Communication

Organization

Education

High School Diploma or equivalent

EPA Certification: Universal

Job description

Easy Ice is seeking a Field Service Manager in Paramount, CA. You will oversee technicians, lead service delivery and optimize resource allocation while aligning with company standards. The role focuses on keeping systems running smoothly and maintaining strong customer relationships.

Strong leadership, communication and organizational skills are essential; prior service experience is preferred. This full-time position offers growth and competitive compensation, with a central emphasis on