Field Service Manager - Lead Tech Team & Customer Success

Canon USA; Birmingham (AL); On-site; USD 7,180 - 115,580; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program (cas

Volunteer opportunities

Canon welcome kit and official merch

Job summary

Canon USA is seeking a Field Service Manager to lead a team of Digital Service Specialists delivering hardware and software service across assigned accounts. You will oversee field engineers, ensure timely issue resolution, and drive service excellence in a fast-paced environment.

The role emphasizes developing the team’s technical capabilities, managing inventory workflows, and staying ahead of new technologies to better support Canon’s customers nationwide.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience; 7+ years of related experience and management of typically two or more regular full-time employees.

Responsibilities

• Oversee a team that services and supports hardware, document management solutions, and related software within a territory or account list.
• Hire, train, and develop technical representatives.
• Address and resolve customer issues promptly to achieve total customer satisfaction.
• Manage warehousing processes related to merchandise and inventory.
• Educate the team on new technology in a evolving industry.

Skills

Team leadership

Communication

Time management

Customer service mindset

Education

Bachelor’s degree

Tools

Microsoft Office

Lotus Notes

Oracle

Internet

Job description

Canon USA is seeking a Field Service Manager to lead a team of Digital Service Specialists delivering hardware and software service across assigned accounts. You will oversee field engineers, ensure timely issue resolution, and drive service excellence in a fast-paced environment.

The role emphasizes developing the team’s technical capabilities, managing inventory workflows, and staying ahead of new technologies to better support Canon’s customers nationwide.