Field Service Manager: Lead Team, Drive Customer Excellence

Hitachi Global Air Power; Livermore (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Hitachi Global Air Power US, LLC is seeking a Field Service Manager to lead the service team, provide training, and maintain strong customer relationships. The role focuses on developing technicians, ensuring certifications, and delivering reliable emergency support.

The ideal candidate brings 5+ years in field service within the compressed air industry, plus demonstrated leadership and proficiency with Microsoft Office. Travel 80% is expected, with 20% office work.

Qualifications

• Five plus years field service experience in the compressed air industry.
• Proven leadership experience with strong written and verbal communication.
• Strong understanding of Microsoft Office suite.
• Experience with ERP systems is a plus.

Responsibilities

• Work with Service Operations Manager to develop a market strategy toward account retention and services growth in the region.
• Coordinate with General Manager on activities to improve customer experience and store profitability.
• Develop a team of service technicians and assist them in achieving personal and professional goals.
• Provide training and billable service work as required.
• Ensure 24-hour emergency service support for customers.
• Identify potential service technician candidates and collaborate with HR.
• Assess performance of service technicians and ensure training and certifications.
• Maintain fleet, tools, and professionalism of service personnel; ensure EH&S compliance.

Skills

Field service experience

Leadership experience

Microsoft Office proficiency

ERP systems experience

Education

High School Diploma

Associate degree preferred

Technical Training/Certifications in compressed air

Tools

ERP software

Job description

Hitachi Global Air Power US, LLC is seeking a Field Service Manager to lead the service team, provide training, and maintain strong customer relationships. The role focuses on developing technicians, ensuring certifications, and delivering reliable emergency support.

The ideal candidate brings 5+ years in field service within the compressed air industry, plus demonstrated leadership and proficiency with Microsoft Office. Travel 80% is expected, with 20% office work.