Field Service Manager - Lead, Schedule & Deliver

Smart Care Equipment Solutions; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Smart Care Equipment Solutions in Fishers, IN seeks a Service Manager who partners with the District Manager to lead a district’s service operations and profitability. You will manage daily workforce flow, dispatch coordination, and onboarding, while coaching technicians to own results and improve service delivery.

The role emphasizes developing talent, optimizing schedules, building customer relationships, and driving district performance to meet budgets.

Qualifications

• Associate degree and two years of people management experience.
• Equivalent to a Bachelor's Degree with 1.5 years of experience equaling 1 year of post-secondary education.
• Must be able to read and write in English.
• Immigration sponsorship not available for this role.

Responsibilities

• Manage daily workforce flow, scheduling issues, vacation and emergency weekend/evening schedules.
• Coordinate with dispatchers on technician scheduling, service efficiency, and schedule adherence.
• Participate in onboarding and training plan execution for new Service Delivery Specialists.
• Coach technicians to own their results and provide tools/resources to achieve them.
• Identify development opportunities aligned to abilities and talents.
• Manage technician performance through coaching under the District Manager guidance.
• Review district performance monthly with the District Manager to hit sales/profit budgets.
• Collaborate with Parts Department on parts issues, shipping, and delivery.
• Build strong relationships with key stakeholders in the customer’s organization.
• Proactively manage customer relationships to demonstrate value and resolve issues.

Skills

People management

Scheduling

Customer relationship management

English literacy

Education

Associate degree or two years of people management experience

Bachelor’s degree equivalent (1.5 years experience = 1 year post-secondary education)

Job description

Smart Care Equipment Solutions in Fishers, IN seeks a Service Manager who partners with the District Manager to lead a district’s service operations and profitability. You will manage daily workforce flow, dispatch coordination, and onboarding, while coaching technicians to own results and improve service delivery.

The role emphasizes developing talent, optimizing schedules, building customer relationships, and driving district performance to meet budgets.