Hands-On Service Manager: Lead Technicians & Revenue

Action Garage Doors; Meridian (ID); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Life insurance

Disability insurance

Leadership training

Career advancement opportunities

Job summary

Action Garage Door in Meridian/Boise, Idaho, is seeking a hands-on Service Manager to lead and develop the residential service team in the Treasure Valley. This is a full-time, on-site role focusing on coaching, field leadership, and driving service revenue and customer satisfaction.

The ideal candidate has at least 3+ years leading frontline teams, excels at coaching with data, and can balance field presence with process discipline. ServiceTitan experience is strongly preferred.

Qualifications

• 3+ years of leadership experience in a service organization.
• Proven ability to coach and develop frontline employees.
• Strong understanding of customer service and consultative selling.
• Comfortable managing through KPIs, scorecards, and performance data.
• Willingness to spend significant time in the field coaching technicians.
• Experience in home-service trades strongly preferred.
• ServiceTitan experience strongly preferred.

Responsibilities

• Lead, coach, and develop our residential service technicians
• Drive service revenue, sales performance, and profitability
• Improve opportunity conversion, average ticket, and technician productivity
• Conduct regular ride-alongs and in-field coaching
• Review calls, estimates, invoices, and technician performance
• Coach technicians on presenting options and creating an exceptional customer experience
• Establish clear individual goals and hold the team accountable
• Lead daily huddles, weekly meetings, and individual performance conversations
• Identify training needs and build development plans for technicians
• Partner with Dispatch and the Call Center to maximize capacity and opportunity
• Ensure technicians consistently follow Action Garage Door and ServiceTitan processes
• Recruit, onboard, train, and retain high-performing technicians
• Resolve escalated customer concerns quickly and professionally
• Recognize top performers while quickly addressing performance gaps

Skills

Leadership

Coaching frontline staff

Customer service

KPI data analysis

Field coaching

Communication

Accountability

Team development

ServiceTitan

Tools

ServiceTitan

Job description

Action Garage Door in Meridian/Boise, Idaho, is seeking a hands-on Service Manager to lead and develop the residential service team in the Treasure Valley. This is a full-time, on-site role focusing on coaching, field leadership, and driving service revenue and customer satisfaction.

The ideal candidate has at least 3+ years leading frontline teams, excels at coaching with data, and can balance field presence with process discipline. ServiceTitan experience is strongly preferred.