Service Manager

Guild Garage Group; Meridian (ID); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

PTO & Holidays

Life Insurance

Disability Insurance

Professional Development

Career Advancement

Job summary

Action Garage Door in Meridian/Boise, Idaho is seeking a hands-on Service Manager to lead and develop our residential service team in the Treasure Valley. You will coach technicians, drive service revenue, and use field data to improve profitability and customer outcomes.

You will spend substantial time in the field, conducting ride-alongs, coaching in real time, and building development plans. This role offers a base salary of $80,000 with performance bonuses and growth opportunities.

Qualifications

• 3+ years of leadership experience in a service organization.
• Proven ability to coach and develop frontline employees.
• Strong understanding of customer service and consultative selling.
• Comfortable managing through KPIs, scorecards, and performance data.
• Willingness to spend significant time in the field coaching technicians.
• Strong communication and accountability skills.
• Experience in garage doors, HVAC, plumbing, electrical, or another home-service trade strongly preferred.
• ServiceTitan experience strongly preferred.

Responsibilities

• Lead, coach, and develop our residential service technicians.
• Drive service revenue, sales performance, and profitability.
• Improve opportunity conversion, average ticket, and technician productivity.
• Conduct regular ride-alongs and in-field coaching.
• Review calls, estimates, invoices, and technician performance.
• Coach technicians on presenting options and creating an exceptional customer experience.
• Establish clear individual goals and hold the team accountable.
• Lead daily huddles, weekly meetings, and individual performance conversations.
• Identify training needs and build development plans for technicians.
• Partner with Dispatch and the Call Center to maximize capacity and opportunity.
• Ensure technicians consistently follow Action Garage Door and ServiceTitan processes.
• Recruit, onboard, train, and retain high-performing technicians.
• Resolve escalated customer concerns quickly and professionally.
• Recognize top performers while quickly addressing performance gaps.

Skills

Leadership

Coaching

Customer Service

Data Analysis

Communication

Field Presence

ServiceTitan

Tools

ServiceTitan

Job description

Service Manager Action Garage Door | Meridian / Boise, Idaho Full-Time | On-Site Base Salary: $80,000 + Performance Bonus Total Compensation Potential: $100,000-$120,000+ Build a Winning Team. Develop Great Technicians. Drive Results. Action Garage Door is looking for a Service Manager to lead and develop our residential service team in the Treasure Valley. This is not a desk-management position. We are looking for a hands-on leader who loves developing people, understands the relationship between great service and strong sales performance, and knows how to turn daily coaching into measurable results. The right leader will spend time in the field with technicians, coach opportunities in real time, use data to identify performance gaps, and create a culture where technicians consistently deliver an exceptional customer experience while maximizing every opportunity.

What You'll Own

• Lead, coach, and develop our residential service technicians
• Drive service revenue, sales performance, and profitability
• Improve opportunity conversion, average ticket, and technician productivity
• Conduct regular ride-alongs and in-field coaching
• Review calls, estimates, invoices, and technician performance
• Coach technicians on presenting options and creating an exceptional customer experience
• Establish clear individual goals and hold the team accountable
• Lead daily huddles, weekly meetings, and individual performance conversations
• Identify training needs and build development plans for technicians
• Partner with Dispatch and the Call Center to maximize capacity and opportunity
• Ensure technicians consistently follow Action Garage Door and ServiceTitan processes
• Recruit, onboard, train, and retain high-performing technicians
• Resolve escalated customer concerns quickly and professionally
• Recognize top performers while quickly addressing performance gaps

What We're Looking For

• 3+ years of leadership experience in a service organization
• Proven ability to coach and develop frontline employees
• Strong understanding of customer service and consultative selling
• Comfortable managing through KPIs, scorecards, and performance data
• Willingness to spend significant time in the field coaching technicians
• Strong communication and accountability skills
• Ability to build trust while maintaining high performance expectations
• Experience in garage doors, HVAC, plumbing, electrical, or another home-service trade strongly preferred
• ServiceTitan experience strongly preferred

Compensation & Benefits

Base Salary: $80,000 + Performance Bonus Total Compensation Potential: $100,000-$120,000+ Benefits include: Medical, Dental & Vision Insurance 401(k) with Company Match Paid Time Off & Paid Holidays Company-Paid Life Insurance Short-Term & Long-Term Disability Professional Development & Leadership Training Career Advancement Opportunities within Action Garage Door and Guild Garage Group

Why Action Garage Door?

Action Garage Door is investing in its people, strengthening its processes, and building a performance-driven culture where great employees have the opportunity to build great careers. If you're a hands-on leader who enjoys developing people, believes in accountability, and wants to build one of the strongest residential service teams in the Treasure Valley, we want to talk to you.

Guild Garage Group is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Action Garage Doors may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer. Pay Range $80,000 - $120,000 USD