Field Service Manager — Garage Door Tech Coach

Guild Garage Group; Meridian (ID); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

PTO & Holidays

Life Insurance

Disability Insurance

Professional Development

Career Advancement

Job summary

Action Garage Door in Meridian/Boise, Idaho is seeking a hands-on Service Manager to lead and develop our residential service team in the Treasure Valley. You will coach technicians, drive service revenue, and use field data to improve profitability and customer outcomes.

You will spend substantial time in the field, conducting ride-alongs, coaching in real time, and building development plans. This role offers a base salary of $80,000 with performance bonuses and growth opportunities.

Qualifications

• 3+ years of leadership experience in a service organization.
• Proven ability to coach and develop frontline employees.
• Strong understanding of customer service and consultative selling.
• Comfortable managing through KPIs, scorecards, and performance data.
• Willingness to spend significant time in the field coaching technicians.
• Strong communication and accountability skills.
• Experience in garage doors, HVAC, plumbing, electrical, or another home-service trade strongly preferred.
• ServiceTitan experience strongly preferred.

Responsibilities

• Lead, coach, and develop our residential service technicians.
• Drive service revenue, sales performance, and profitability.
• Improve opportunity conversion, average ticket, and technician productivity.
• Conduct regular ride-alongs and in-field coaching.
• Review calls, estimates, invoices, and technician performance.
• Coach technicians on presenting options and creating an exceptional customer experience.
• Establish clear individual goals and hold the team accountable.
• Lead daily huddles, weekly meetings, and individual performance conversations.
• Identify training needs and build development plans for technicians.
• Partner with Dispatch and the Call Center to maximize capacity and opportunity.
• Ensure technicians consistently follow Action Garage Door and ServiceTitan processes.
• Recruit, onboard, train, and retain high-performing technicians.
• Resolve escalated customer concerns quickly and professionally.
• Recognize top performers while quickly addressing performance gaps.

Skills

Leadership

Coaching

Customer Service

Data Analysis

Communication

Field Presence

ServiceTitan

Tools

ServiceTitan

Job description

Action Garage Door in Meridian/Boise, Idaho is seeking a hands-on Service Manager to lead and develop our residential service team in the Treasure Valley. You will coach technicians, drive service revenue, and use field data to improve profitability and customer outcomes.

You will spend substantial time in the field, conducting ride-alongs, coaching in real time, and building development plans. This role offers a base salary of $80,000 with performance bonuses and growth opportunities.