Field Service Manager: Lead a Tech Team & Stay Hands-On

AT3 Professional Staffing Solutions, Inc.; Jackson (MS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Company Vehicle

401(k) with Company Match

Paid Time Off

Job summary

AT3 Professional Staffing Solutions, Inc. is seeking a Service Manager in Mississippi to lead a team of 8–15 Field Service Technicians, overseeing branch operations and customer service excellence.

The role emphasizes mentoring, technical guidance, and strong engagement with dispatch, parts, and leadership to drive safety, quality, and continuous improvement. Travel up to 50% is required.

Qualifications

• Management or supervisory experience required.
• Strong leadership and people management skills.
• Background in technical/field service required.
• Commercial food equipment experience preferred.
• Experience as a seasoned Field Service Technician is a strong advantage.
• Mechanical and electrical troubleshooting experience.
• Excellent communication and customer service skills.
• Valid driver's license; willingness to travel up to 50%.

Responsibilities

• Lead, coach, and mentor a team of Field Service Technicians.
• Assist technicians with troubleshooting, repairs, preventive maintenance, installations, and emergency service calls.
• Provide training and guidance on commercial food equipment and customer service best practices.
• Hire, onboard, coach, and develop technicians while conducting performance reviews.
• Partner with Dispatch, Parts, and Branch leadership to ensure exceptional customer service.
• Help improve employee engagement, retention, productivity, and overall branch performance.
• Build and maintain strong customer relationships while supporting day-to-day branch operations.
• Promote a culture focused on safety, quality, teamwork, and continuous improvement.

Skills

Leadership

People management

Technical service

Field service

Commercial food equipment

Field service technician experience

Mechanical troubleshooting

Electrical troubleshooting

Communication skills

Driver's license

Travel up to 50%

Job description

AT3 Professional Staffing Solutions, Inc. is seeking a Service Manager in Mississippi to lead a team of 8–15 Field Service Technicians, overseeing branch operations and customer service excellence.

The role emphasizes mentoring, technical guidance, and strong engagement with dispatch, parts, and leadership to drive safety, quality, and continuous improvement. Travel up to 50% is required.