Field Service Ops Leader — Tech Team

Dish Network Corporation; Fort Wayne (IN); On-site; USD 63,000 - 90,000; Full time

Benefits offered by this job

Free DISH programming

Paid training

Advancement opportunities

Job summary

EchoStar in the United States seeks a Field Service Manager to lead 8-10 technicians and drive 100% customer satisfaction. This position oversees coaching, development, and performance of the field team across multiple facilities.

The role emphasizes problem solving, strong interpersonal skills, and a customer-service focus, with a competitive salary and generous bonuses based on team performance.

Qualifications

• Experience reading safety rules and operating instructions.
• Ability to understand processes and supervise direct reports.
• Excellent communication and leadership capabilities.

Responsibilities

• Lead the Field Service Technician team to ensure customer satisfaction.
• Direct, coach and develop 8-10 technicians for high performance.
• Train new installers and technicians on procedures and technologies.
• Conduct on-site inspections to ensure quality and safety standards.
• Improve team performance by hands-on collaboration with technicians.
• Manage fleet-related processes including vehicle maintenance.
• Address escalated customer and employee issues.

Skills

Safety rules

Process understanding

Report writing

Physical ability

Ladder safety

Leadership

Communication

Flexible hours

Job description

EchoStar in the United States seeks a Field Service Manager to lead 8-10 technicians and drive 100% customer satisfaction. This position oversees coaching, development, and performance of the field team across multiple facilities.

The role emphasizes problem solving, strong interpersonal skills, and a customer-service focus, with a competitive salary and generous bonuses based on team performance.