Field Service Manager – First Responder Equipment

MES Life Safety; Phoenix (AZ); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Salary plus Commission

401(k) and company matching

Company Vehicle program

Medical, Vision and Dental insurance

Flexible Savings account & Health SAV

Life insurance

Disability insurance (short and long)

Employee Assistance Program

Paid Time Off (PTO)

Paid Holidays

Job summary

MES Life Safety seeks an experienced Service Manager to lead our regional field service team and elevate service delivery for first responders. This leadership role drives people development, operations improvement, and strong customer relationships across municipal departments.

You will coach technicians, oversee hiring and scheduling, monitor KPIs, and collaborate with Sales to ensure exceptional customer experiences. Travel within the territory is expected to support teams and customers.

Qualifications

• Leadership experience managing field service or technical teams.
• Strong customer service and communication skills.
• Experience with scheduling and operational management.
• Ability to coach, mentor, and develop employees.
• Strong business acumen and experience using performance metrics.
• Mechanical or technical aptitude.
• Willingness to travel throughout the assigned territory and support occasional after-hours customer needs.

Responsibilities

• Lead and coach a team of field service technicians.
• Participate in hiring processes for your assigned territory. Oversee scheduling and daily service operations.
• Build strong relationships with fire departments and municipal customers.
• Partner with Sales to deliver exceptional customer experience.
• Travel regularly throughout your region to support technicians and customers.
• Monitor KPIs, improve operational performance, and drive business results.
• Take ownership of customer issues until they are resolved.
• Foster a culture of accountability, professionalism, safety, and continuous improvement.

Skills

Leadership

Customer Service

Scheduling

Coaching

Business Acumen

Mechanical Aptitude

Travel Ready

Education

College degree preferred

Tools

Microsoft Office

ERP/Service Management Software

Job description

MES Life Safety seeks an experienced Service Manager to lead our regional field service team and elevate service delivery for first responders. This leadership role drives people development, operations improvement, and strong customer relationships across municipal departments.

You will coach technicians, oversee hiring and scheduling, monitor KPIs, and collaborate with Sales to ensure exceptional customer experiences. Travel within the territory is expected to support teams and customers.