Field Service Manager - Automation

Expert Connections; Atlanta (GA); On-site; USD 120,000 - 160,000; Full time

Job summary

Expert Connections is partnering with a global manufacturer of advanced equipment for automated manufacturing to fill a Technical Service Manager role in Atlanta, GA. This hands-on leadership position combines strong mechanical and electrical troubleshooting with automation expertise to drive accountable, efficient technical operations.

You will lead Service, Applications, Customer Support and testing, mentor teams, manage KPIs, and coordinate international projects while maintaining clear

Qualifications

• Bachelor's or Master's in Mechatronics, Automation, or Electrical Engineering; equivalent experience considered.
• Hands-on leadership in automation, machinery, field service, or industrial operations.
• Strong mechanical and electrical troubleshooting skills.
• Experience with PLC-controlled equipment and integration of automation systems.
• 3+ years in field service, technical service, or technical operations leading teams.
• Experience driving KPIs, continuous improvement, productivity, and 5S.

Responsibilities

• Lead daily technical operations across Service, Applications, Customer Support, and testing.
• Provide hands-on troubleshooting, installations, commissioning, FAT/SAT, and escalations.
• Improve response times, productivity, workflows, and efficiency.
• Establish KPIs, priorities, processes, and standards.
• Lead onboarding, training, and team development.
• Oversee repair/RGA, safety, and 5S.
• Coordinate projects with international teams.
• Maintain communication with customers, suppliers, and internal teams.

Skills

Mechatronics

Automation

Electrical troubleshooting

Field service

Leadership

Cross-cultural communication

Education

Mechatronics / Automation / Electrical Eng. degree

Tools

Siemens PLC

EtherCAT

CAD/SolidWorks

Salesforce

MS Business Central

Job description

Our client, a global manufacturer of advanced equipment for automated manufacturing and assembly, is seeking a Technical Service Manager to lead Service, Applications, Customer Support, and technical operations in Atlanta, GA.

This is a hands-on leadership role for someone who combines strong mechanical/electrical troubleshooting and automation expertise with the ability to drive accountability, efficiency, and continuous improvement.

Key Responsibilities

• Lead daily technical operations across Service, Applications, Customer Support, and technical testing
• Provide hands-on support with troubleshooting, installations, commissioning, FAT/SAT, and customer escalations
• Improve service response times, team productivity, workflows, and operational efficiency
• Establish and track KPIs, priorities, processes, and technical standards
• Lead onboarding, technical training, and team development
• Oversee repair/RGA processes, workplace safety, and 5S
• Coordinate technical projects and operational improvements with international teams
• Maintain strong communication with customers, suppliers, and internal teams

Qualifications

• Bachelor's or Master's degree in Mechatronics, Automation, Electrical Engineering, or related field preferred; equivalent experience considered
• Proven hands-on technical leadership experience within automation, machinery, field service, or industrial operations
• Strong mechanical and electrical troubleshooting skills
• Field service, equipment installation, and commissioning experience
• Leadership experience, ideally 3+ years in field service, technical service, or technical operations
• Experience driving KPIs, continuous improvement, productivity, and 5S
• Strong customer-facing and cross-cultural communication skills
• Dispensing technology experience is a plus
• Experience troubleshooting PLC-controlled industrial equipment and integrating automation systems; Siemens PLC and EtherCAT experience preferred
• German or Spanish language skills and/or experience working with international teams is a plus
• Salesforce, Asana, Microsoft Business Central, and CAD/SolidWorks experience is a plus

Why Join?

• Join a growing international organization supporting advanced automation technology
• Work with leading manufacturers and engineers across multiple industries
• Take ownership of technical operations and directly influence processes and team performance
• Combine hands-on technical work with leadership and operational responsibility
• Collaborative international environment with opportunities for continued growth