Service Technician

Dead River Company; Brattleboro, Northern (VT, KY); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental insurance

Vision Insurance

Company Provided Life Insurance

Short-term and Long-term Disability

401(k) plan with company match

Paid time off and holidays

Tuition assistance

Scholarships for employees' children

Discounts on products and services

Growth opportunities

Job summary

Dead River Company is seeking a Service Technician to install, repair, and service residential and commercial propane and/or oil burner equipment. You will act as an ambassador, delivering exceptional customer service and ensuring safety and code compliance on all jobs.

The role requires hands-on experience or training in oil/propane systems, ability to work independently, and strong communication with customers and dispatch.

Qualifications

• High school diploma or equivalent required; technical training preferred.
• CETP/PEP program desired; training provided.

Responsibilities

• Install, troubleshoot, service, and repair oil/propane heating equipment and appliances.
• Perform efficiency tests, tune-ups, and inspections.
• Deliver professional, courteous service while protecting customer property.
• Record parts and labor for service calls and manage parts inventory.
• Assist in training apprentices.

Skills

Dependability

Safety first

Independent work

Team oriented

Professional communication

Education

High school diploma or equivalent

Technical training preferred

CETP/PEP program desired

Tools

HVAC systems

Wiring knowledge

Plumbing knowledge

Job description

$25.98 - $38.96 an Hour Depending on Experience.

Position Summary:

Installs and repairs residential and commercial propane and/or oil burner equipment and appliances while ensuring a high level of customer service. The responsibilities of this position are carried out with particular attention to maintaining customer property and working as a trusted advisor. The Service Technician serves as a Dead River Company ambassador by adhering to our Brand Promise.

Essential Functions:

• Install, troubleshoot, service, and repair oil and/or propane heating equipment and appliances in accordance with applicable codes, safety requirements, and company policies.
• Perform efficiency tests, tune-ups, and service inspections.
• Help ensure work is completed safely and correctly the first time to minimize callbacks.
• Deliver professional, courteous service while treating customers and their property with care.
• Help customers understand Dead River Company products and services and recommend appropriate options based on their needs.
• Maintain a clean, organized service vehicle and ensure tools and equipment are in safe operating condition.
• Accurately record parts and labor associated with service calls.
• Maintain and track parts inventory assigned to the service vehicle.
• Promptly report accidents, spills, and liability claims.
• For qualified propane technicians, perform Gas Check inspections according to applicable codes and company policies.
• Perform other work-related duties as assigned.
• Assists in the training of apprentices.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

• Health Insurance - Premiums as low as $6.41 for full-time employees!
• Dental insurance and Vision Insurance.
• Company Provided Life insurance, Short-term and Long-Term disability.
• 401(k) plan with company match.
• Paid time off and paid holidays.
• Tuition assistance for employees and scholarships available for employees' children.
• Discounts on our products and services.
• Opportunities for growth throughout our footprint.

Experience:

• Successful completion of oil burner and or propane training course or CETP/PEP program desired; training and education provided.
• Must have at least one year of relevant oil and/or propane service experience.
• Must have worked under a Master for requisite number of hours.

Education:

• A high school diploma or equivalent is required. Technical school training is preferred.

Certification and Licensing:

• Must possess a valid Massachusetts Oil Burner Technician Certificate for oil-fired equipment service, installation, and repair.
• Must be able to pass and possess the applicable Massachusetts Gas Fitter and/or Liquefied Petroleum Installer license required for propane installation, service, and repair.
• Must meet Massachusetts testing/licensing requirements applicable to the position.
• NORA Certification is preferred.
• HAZMAT endorsement is preferred.
• Knowledge of HVAC, wiring and/or plumbing experience or licensing is preferred.
• Universal 608 EPA certification for AC/Refrigeration/Heat Pumps is preferred.
• Must be able to pass a pre-employment physical.
• Must have a valid motor vehicle drivers' license. Driving record is reviewed at employment, and annually thereafter, and must meet company standards. CDL is not required, but it is preferred.

What It Takes to Succeed:

Our Service Technicians work independently while also being an important part of the larger Dead River Company team. Success in this position requires:

• Dependability and a strong commitment to safety.
• Ability to work independently and make sound decisions in the field.
• A team-oriented approach.
• Professional communication with customers, dispatchers, technicians, drivers, office personnel, and vendors.
• Commitment to representing Dead River Company professionally at every customer interaction.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.