Service Technician

Dead River Company; Northampton (MA); On-site; USD 40,000 - 59,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term and Long-term disability

401(k) match

Paid time off

Paid holidays

Tuition assistance

Scholarships for employees’ children

Employee discounts

Growth opportunities

Job summary

Dead River Company is seeking a Service Technician to install and repair oil and/or propane heating equipment for residential and commercial customers. You will serve as a company ambassador, ensuring high levels of customer service and maintaining customer property.

The role requires 3+ years of oil/propane experience, MA certifications, and a strong commitment to safety. Competitive weekly pay and extensive benefits support professional growth within the company.

Qualifications

• Must have three or more years of relevant oil and/or propane service experience.
• High school diploma or equivalent; technical school training preferred.
• Massachusetts Oil Burner Technician Certificate and Massachusetts Gas Fitter license required; NORA/HAZMAT preferred.

Responsibilities

• Install, troubleshoot, and repair oil/propane heating equipment and appliances per codes and company policies.
• Perform efficiency tests, tune-ups, and service inspections.
• Record and bill parts and labor for service calls per procedures.
• Maintain neat, safe, and organized service vehicle and tools; promote company image as a trusted advisor.
• Participate in on-call schedule as necessary.
• Assist in training apprentices and journeymen.

Skills

Customer service

Troubleshooting

Safety compliance

Field service

Communication

Education

High school diploma or equivalent

Technical school training preferred

Job description

$28.91 - $43.37 an Hour Depending on Experience.

Position Summary:

Installs and repairs residential and commercial propane and/or oil burner equipment and appliances while ensuring a high level of customer service. The responsibilities of this position are carried out with particular attention to maintaining customer property and working as a trusted advisor. The Service Technician serves as a Dead River Company ambassador by adhering to our Brand Promise.

Essential Functions:

• Install, troubleshoot, and repair oil and/or propane heating equipment and appliances in accordance with applicable codes, safety requirements, and company policies.
• Perform efficiency tests, tune-ups, and service inspections.
• Eliminates callbacks and reduces liability by ensuring that all work is performed safely and accurately.
• Promotes image as a trusted advisor through a neat appearance, clean uniform and timely, safe, and ensures high level of customer service.
• Promotes Dead River company products and services. Advises customers on best options for specific needs.
• Maintains a neat and orderly service vehicle. Ensures that all tools and equipment are in safe operating condition.
• Immediately records and reports parts and labor for service calls in accordance with company procedures.
• Maintains and tracks parts inventories in service vehicle.
• Participate in night and weekend on-call schedule, as necessary.
• Performs propane gas-check inspections according to applicable codes and company policy without supervision.
• May perform HVAC, mechanical, plumbing, and electrical work as required by market.
• Assists in the training of apprentices and journeymen.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

• Health Insurance – Premiums as low as $6.41 for full-time employees!
• Dental insurance and Vision Insurance.
• Company Provided Life insurance, Short-term and Long-Term disability.
• 401(k) plan with company match.
• Paid time off and paid holidays.
• Tuition assistance for employees and scholarships available for employees’ children.
• Discounts on our products and services.
• Opportunities for growth throughout our footprint.

Experience:

• Successful completion of oil burner and or propane training course or CETP/PEP program desired; training and education provided.
• Must have three or more years of relevant oil and/or propane service experience.

Education:

• A high school diploma or equivalent is required. Technical school training is preferred.

Certification and Licensing:

• Must possess a valid Massachusetts Oil Burner Technician Certificate for oil-fired equipment service, installation, and repair.
• Must be able to pass and possess the applicable Massachusetts Gas Fitter and/or Liquefied Petroleum Installer license required for propane installation, service, and repair.
• Must meet Massachusetts testing/licensing requirements applicable to the position.
• NORA Certification is preferred.
• HAZMAT endorsement is preferred.
• Knowledge of HVAC, wiring and/or plumbing experience or licensing is preferred.
• Universal 608 EPA certification for AC/Refrigeration/Heat Pumps is preferred.
• Must be able to pass a pre-employment physical.
• Must have a valid motor vehicle drivers’ license. Driving record is reviewed at employment, and annually thereafter, and must meet company standards. CDL is not required, but it is preferred.

What It Takes to Succeed:

Our Service Technicians work independently while also being an important part of the larger Dead River Company team. Success in this position requires:

• Dependability and a strong commitment to safety.
• Ability to work independently and make sound decisions in the field.
• A team-oriented approach.
• Professional communication with customers, dispatchers, technicians, drivers, office personnel, and vendors.
• Commitment to representing Dead River Company professionally at every customer interaction.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.