Field Service Manager

Hach; San Francisco (CA); Remote; USD 105,000 - 112,000; Full time

Job summary

Join a leading company that ensures water quality worldwide as a Field Service Manager. This critical remote position requires strong leadership to enhance service quality and manage field technicians effectively, thereby making a significant global impact. The role promotes career development through comprehensive onboarding and training, all while offering a competitive benefits package.

Benefits

Professional onboarding and training options

Career coaching and development opportunities

Health, dental, vision benefits and 401(k) with match

Competitive Paid Time Off

Qualifications

• 3 or more years of leadership and performance management experience.
• Proficiency in Microsoft Office applications essential.
• Background with ServiceMax or Salesforce preferred.

Responsibilities

• Maintain strong customer relationships by making periodic visits and resolving issues.
• Evaluate associate skillsets and manage performance.
• Track operational trends and prepare for contractor obligations.

Skills

Leadership

Data Analysis

Customer Relationship Management

Communication

Problem Solving

Education

Bachelor’s Degree or equivalent experience

Tools

Microsoft Office (Excel, PowerPoint, Outlook, Word)

ServiceMax

Salesforce

Job description

Join to apply for the Field Service Manager - Hach role at Hach

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Join to apply for the Field Service Manager - Hach role at Hach

• Doing meaningful work that makes an everyday impacton the world around you.
• Owning your ambition and fueling your career growth
• Joining a companywith a proven track record of success and an exciting future.
  
  
  

Imagine yourself...

• Doing meaningful work that makes an everyday impacton the world around you.
• Owning your ambition and fueling your career growth
• Joining a companywith a proven track record of success and an exciting future.
  
  
  

At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth.

Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

More about us: https://www.hach.com/about-us

We offer:

• Professional onboarding and training options
• Career coaching and development opportunities
• Health, dental, vision benefits and 401(k) with match starting day 1
• Competitive Paid Time Off
  
  
  

About the role:

The Field Service Manager reports to the Senior Field Service Manager. We will rely on you to successfully deliver and execute on Hach’s field service contract and on-demand obligations. You will also be responsible for recruiting, hiring, and developing Field Service Technicians (FSTs), tracking business and operational trends, and enhancing the customer-Hach relationship.

This is a remote position that can be based in Colorado or Northern California. Several locations have been listed for marketing purposes, but only one position is available.

In this role, a typical day will look like:

• Establish and maintain strong customer relationships by making periodic contact/visits, exploring specific needs, resolving problems, and establishing service strategies.
• Follow the environmental, health, and safe work policies of both Hach and the customer.
• Drive safety, quality, delivery, inventory, and productivity initiatives. Track and analyze data to identify and respond to volumes, trends, and drivers
• Review customer service contracts and adjust planned FST effort requirements.
• Travel to customer sites and ride along with FSTs to evaluate performance, build relationships, and evaluate compliance with standard work.
• Evaluate associate skillsets, maintain skills matrix, identify and plan development and growth opportunities; build talent funnel.
• Engage in active performance management activities, including associate recognition, training, coaching, and discipline.
  
  
  

The essential requirements of the job include:

• Bachelor’s Degree or equivalent experience required
• 3 or more years of leadership and performance management experience
• Proficiency in the use of Microsoft Office applications, including Excel, PowerPoint, Outlook, and Word
• Background with ServiceMax or Salesforce, including report development, data input, data analysis, and dashboard creation, preferred
• Driver’s License and an acceptable driving record in compliance with Hach policy is required
  
  
  

US ONLY:

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $105,000 - $112,000 USD per year. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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