Field Service Manager

ITT Inc.; Junction City (OH); Remote; USD 109,000 - 164,000; Full time

Job summary

A leading company is seeking a Field Service Manager to provide technical support and training for smart motor equipment. This role involves significant travel and on-site work, requiring strong problem-solving skills and experience in electrical engineering. The ideal candidate will have a commitment to safety and professional development, ensuring high-quality service delivery.

Benefits

Health Insurance

401(k)

Paid Time Off

Growth and Developmental Opportunities

Qualifications

• Minimum 5 years practical experience and knowledge with various motor types.
• Advanced electrical troubleshooting capability.
• People management experience strongly desirable.

Responsibilities

• Provide technical installation and commissioning support to clients.
• Train and mentor field service personnel.
• Troubleshooting smart motor and associated equipment.

Skills

Problem Solving

Analytical Skills

English

Education

Associates degree in Electrical Engineering

Trade certificate in Electrical or electronics

Tools

Microsoft Office

Job description

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At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately ~11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion.

• Motion Technologies: (Revenue of $1.4B; headcount of ~ 4,000; operates in 13 countries) manufactures brake components and specialized sealing solutions, shock absorbers and damping technologies primarily for the global automotive, truck and trailer, public bus and rail transportation markets.
• Industrial Process: (Revenue of $1.4B; headcount of ~3,400; operates in 30 countries) manufactures engineered fluid process equipment serving a diversified mix of customers in global industries such as chemical, energy, mining, and other industrial process markets and is a provider of plant optimization and efficiency solutions and aftermarket services and parts.
• Connect and Control Technologies: (Revenue of $0.8B; headcount of ~ 3,800; operates in 10 countries) manufactures harsh-environment connector solutions, critical energy absorption, flow control components, and composite materials for the aerospace and defense, general industrial, medical, and energy markets.
  
  

Position Summary

Responsible for providing technical installation and commissioning support to clients and service teams nationally with regards to smart motor equipment and application support, which requires up to 75% of time of outside and onsite work.

Essential Responsibilities

• Provide technical installation and commissioning support to clients and service teams nationally with regards to smart motor equipment and application support
• Complete rotating equipment alignment to nominated tolerances using dial indicators or laser equipment
• Train and mentor field service personnel smart motor installation practices
• Provide on-site start up services and troubleshooting to customers within the United States and document all procedures and recommendations and provide reports
• Demonstrate an ability to fault find and self-manage so as to avoid unnecessary breakage or lost time through incorrect installation techniques
• Troubleshooting smart motor and associated equipment
• Assist with assembly of smart motors and associated equipment including manufacturing and fabricating along with the repair of modifications associated with smart motor equipment
• Offer support to field service and monitoring team
• Organize personnel for smart motor installation and activation
• Demonstrate understanding of motor KPV trends
• Offer field service team support with site related fault finding
• Follow written instructions and complete all nominated checkpoints before handover of paperwork
• Provide timely advice to Operations Manager of field service tooling and consumables stock deficiencies to allow replacement
• Maintain tools and equipment in operating condition and advise supervisor of deficiencies
• Implement the set vision to the Filed Service department
• Contribute to a positive safety culture throughout the business by alignment with safety processes, policies and legislation along with support for new initiatives
• Follow and set a positive example for all ITT Code of Conduct rules and guidelines and ensure commitment to ITT's vision, mission and values and act in accordance with the Working with One Another program
• Adhere to all company rules, processes, policies and requirements
  
  

Position Requirements

• Associates degree in Electrical Engineering or higher desirable
• Trade certificate in Electrical or electronics desirable
• Restricted Electrical License desirable or 5 years experience
• Advanced electrical trouble shooting capability
• Be capable to read & interpret both schematics and Piping and Instrumentation diagrams
• Be experienced with process & motor control methodologies
• Minimum 5 years practical experience and knowledge with various motor types
• Preventative Maintenance & Reliability experience desirable
• People management experience strongly desirable
• Strong English language skills both verbal and written
• Excellent problem solving and analytical skills
• Commitment to ongoing professional development
• Basic computer and Microsoft Office skills including PowerPoint, Excel and Word
• Understand and implement quality principles
• Engagement in modern safety principles
• Professional appearance and approach
  
  

Availability to travel to support planned business growth

#ITT1

#remote

Equal Pay Act Statement

We aim to pay our ‘ITT’ers’ fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what’ they accomplish, but also on ‘how’ they reflect ITT’s values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.

Equal Pay Act Range

$109,400 - $163,600

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Industrial Machinery Manufacturing

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