Field Service Manager

DXP Enterprises, Inc.; Richmond (CA); On-site; USD 100,000 - 120,000; Full time

Job summary

Join DXP Enterprises as a Field Service Manager in Richmond, CA, where you'll lead the Field Service department, ensuring outstanding service delivery in pump repair and team management. Seek a proactive leader with 7-10 years of experience to build strong customer relations and achieve operational excellence.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid holidays

Life and Disability Insurance

Qualifications

• Extensive knowledge of pump repair is necessary.
• 7-10 years in pump and rotating equipment management.
• Experience in employee management.

Responsibilities

• Manage Northern California Field Service department.
• Build customer relationships and drive service business.
• Ensure successful completion of service jobs.

Skills

Leadership

Customer Relationship Management

Pump Repair

Team Motivation

Education

High School Diploma

Job description

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Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

Check out our many videos to learn more! http://www.dxpe.com/about-us/careers/

Summary

We are seeking an experienced and driven Field Service Manager to lead and manage our Northern California Field Service department. The ideal candidate will have a strong background in pump repair and rotating equipment, coupled with proven leadership abilities. This role requires a proactive individual capable of building customer relationships, driving service business, and ensuring the successful completion of service jobs.

Key responsibilities of the Field Service Manager include but are not limited to:

• The Service Manager must be willing to work 50-70% billable hours monthly or bring in Pump Repair business by building customer relationships.
• Plans and directs the work of the Service Coordinators and Service Technicians, placing particular emphasis on successful completion service jobs.
• Continually improves and develops standards for the Service Department.
• Administers safety, technical, and process training as required for department.
• Organizes shop to accomplish operational goals and advises Customer Service Manager on staff requirements.
• Monitors Service Department to ensure efficient use of manpower and compliance with customers' requirements.
• Works with Sales Professionals to prepare technical proposals and support customer needs.
• Works with the Safety Coordinator to ensure that the service department operates according to Company Safety policies, both in the shop and in the field.
• Works closely with the Customer Service Manager to develop and accomplish long-range operating and service sales growth goals
  
  

Qualifications of the Field Service Manager include but are not limited to:

• Must be hands-on Manager with extensive knowledge of Pump Repair.
• Minimum of 7-10 years of experience in pump and/or other rotating equipment.
• Demonstrated experience in employee management.
• Proven ability to motivate a team, hold team members accountable, and accomplish goals
  
  

Additional Information

• Pay: $100k+
• Physical Demand: Must be able to lift up to 50lbs. unassisted
• Working Conditions: Shop, field, and plant environments
• Training/Certifications: Not applicable
• Shift Time/Overtime: Must be able to work overtime as necessary
• Travel: Travel to client sites and manufacturer sites for factory training. Must have clear driving record according to company guidelines.
• Education: High School Diploma required
  
  

Location: USA:CA:Richmond

DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.

DXP offers a comprehensive benefits package including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products.

Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wholesale

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