Field Service Manager

Hach; Boulder (CO); Remote; USD 105,000 - 112,000; Full time

Job summary

A leading company focused on water quality seeks a Field Service Manager to deliver exceptional service and develop staff. The role involves managing contracts, fostering customer relationships, and ensuring team performance within a rewarding career environment. This mid-senior level position offers significant growth potential alongside competitive benefits.

Benefits

Professional onboarding and training options

Career coaching and development opportunities

Health, dental, vision benefits

401(k) with match starting day 1

Competitive Paid Time Off

Qualifications

• 3+ years of leadership experience.
• Proficiency in Microsoft Office applications.
• Experience with ServiceMax or Salesforce preferred.

Responsibilities

• Responsible for delivering Hach’s field service contract and on-demand obligations.
• Establish and maintain customer relationships through contact/visits.
• Evaluate team members’ skills and identify growth opportunities.

Skills

Leadership

Gestion de la performance

Relation client

Analyse de données

Education

Bachelor’s Degree or equivalent experience

Tools

Microsoft Office

ServiceMax

Salesforce

Job description

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Join to apply for the Field Service Manager - Hach role at Hach

• Doing meaningful work that makes an everyday impact on the world around you.
• Owning your ambition and fueling your career growth
• Joining a company with a proven track record of success and an exciting future.

Imagine yourself...

• Doing meaningful work that makes an everyday impact on the world around you.
• Owning your ambition and fueling your career growth
• Joining a company with a proven track record of success and an exciting future.

At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth.

Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

More about us: https://www.hach.com/about-us

We offer:

• Professional onboarding and training options
• Career coaching and development opportunities
• Health, dental, vision benefits and 401(k) with match starting day 1
• Competitive Paid Time Off

About the role:

The Field Service Manager reports to the Senior Field Service Manager. You will be responsible for delivering and executing Hach’s field service contract and on-demand obligations. Additionally, you will recruit, hire, and develop Field Service Technicians (FSTs), analyze business and operational trends, and improve customer relationships.

This is a remote position based in Colorado or Northern California. Multiple locations are listed for marketing purposes, but only one position is available.

Typical daily responsibilities include:

• Establishing and maintaining customer relationships through contact/visits, exploring needs, resolving problems, and developing service strategies.
• Following environmental, health, and safety policies of both Hach and the customer.
• Driving safety, quality, delivery, inventory, and productivity initiatives. Tracking and analyzing data to respond to volumes, trends, and drivers.
• Reviewing customer service contracts and adjusting FST efforts accordingly.
• Traveling to customer sites, evaluating FST performance, and ensuring compliance with standards.
• Evaluating team members’ skills, maintaining a skills matrix, and identifying growth opportunities.
• Engaging in performance management activities such as recognition, training, coaching, and discipline.

Essential requirements:

• Bachelor’s Degree or equivalent experience
• 3+ years of leadership and performance management experience
• Proficiency in Microsoft Office applications
• Experience with ServiceMax or Salesforce preferred
• Valid driver’s license and acceptable driving record

Compensation and benefits:

The salary range is $105,000 - $112,000 USD per year, with eligibility for bonus pay. Benefits include paid time off, health insurance, and 401(k). The actual pay will depend on various factors including experience and location.

We are committed to equal opportunity employment and provide accommodations for applicants with disabilities. For assistance, contact [e-mail].

Additional details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other

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