Field Service Manager

Hach; Denver (CO); Remote; USD 105,000 - 112,000; Full time

Job summary

A leading company in water quality solutions is seeking a Field Service Manager to oversee service contracts and develop technicians. This remote position requires strong leadership and customer relationship skills, along with a Bachelor's degree. The role offers competitive salary and benefits, including health insurance and 401(k).

Benefits

Professional onboarding and training options

Career coaching and development opportunities

Health, dental, vision benefits and 401(k) with match starting day 1

Competitive Paid Time Off

Qualifications

• 3+ years of leadership and performance management experience.
• Proficiency in Microsoft Office applications.
• Driver’s License with acceptable driving record.

Responsibilities

• Manage the delivery and execution of field service contracts.
• Establish and maintain strong customer relationships.
• Drive safety, quality, delivery, inventory, and productivity initiatives.

Skills

Leadership

Customer Relationship Management

Data Analysis

Safety Management

Education

Bachelor’s Degree or equivalent experience

Tools

Microsoft Office

ServiceMax

Salesforce

Job description

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• Doing meaningful work that makes an everyday impact on the world around you.
• Owning your ambition and fueling your career growth.
• Joining a company with a proven track record of success and an exciting future.

Imagine yourself...

• Doing meaningful work that makes an everyday impact on the world around you.
• Owning your ambition and fueling your career growth.
• Joining a company with a proven track record of success and an exciting future.

At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth.

Motivated by climate change and global health, we’re working within a rapidly digitizing industry to find innovative technologies that guarantee water safety and environmental protection.

More about us: https://www.hach.com/about-us

We offer:

• Professional onboarding and training options
• Career coaching and development opportunities
• Health, dental, vision benefits and 401(k) with match starting day 1
• Competitive Paid Time Off

About the role:

The Field Service Manager is responsible for the successful delivery and execution of Hach’s field service contracts, recruiting, developing Field Service Technicians (FSTs), tracking business and operational trends, and enhancing customer relationships.

This is a remote position based in Northern California, Colorado, Nevada, or Utah. This role reports to the Senior Field Service Manager.

In this role, a typical day will include:

• Establishing and maintaining strong customer relationships through contact and visits, exploring needs, resolving problems, and establishing service strategies.
• Following environmental, health, and safety policies of both Hach and the customer.
• Driving safety, quality, delivery, inventory, and productivity initiatives; analyzing data to identify trends.
• Reviewing customer service contracts and adjusting FST effort requirements accordingly.
• Traveling to customer sites, evaluating FST performance, and building relationships.
• Evaluating and developing associate skillsets, maintaining skills matrix, and building talent.
• Engaging in performance management activities such as recognition, training, coaching, and discipline.

The essential requirements:

• Bachelor’s Degree or equivalent experience.
• 3+ years of leadership and performance management experience.
• Proficiency in Microsoft Office applications.
• Experience with ServiceMax or Salesforce preferred.
• Driver’s License with acceptable driving record.

US ONLY:

The salary range is $105,000 - $112,000 USD/year, with potential for bonus pay. Benefits include paid time off, insurance, and 401(k). Compensation may vary based on various factors.

We are committed to equal opportunity and provide accommodations for applicants with disabilities. Contact [e-mail] for support.

We do not accept unsolicited recruitment assistance; all submissions from search firms must be via a signed agreement.

Additional info:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other