Field Service Manager

Hach; Broomfield (CO); Remote; USD 105,000 - 112,000; Full time

Job summary

Hach seeks a Field Service Manager to ensure top-notch service delivery and customer engagement. You'll leverage your leadership experience to train and manage technicians while ensuring adherence to safety standards and performance metrics in this remote role based in Colorado or Northern California. The position promises competitive compensation, with opportunities for professional growth.

Benefits

Health benefits

401(k)

Paid time off

Professional development opportunities

Qualifications

• Bachelor's Degree or equivalent experience.
• 3+ years of leadership and performance management experience.
• Proficiency in Microsoft Office applications.

Responsibilities

• Establish and maintain strong customer relationships.
• Ensure safety and compliance with environmental and health policies.
• Drive safety, quality, delivery, and productivity initiatives.

Skills

Leadership

Performance Management

Safety Compliance

Education

Bachelor’s Degree

Tools

Microsoft Office

ServiceMax

Salesforce

Job description

Join to apply for the Field Service Manager - Hach role at Hach.

At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world. Our mission is to make water analysis better—faster, simpler, greener, and more informative—through teamwork, customer partnerships, passionate experts, and reliable solutions.

The Field Service Manager reports to the Senior Field Service Manager. You will be responsible for delivering Hach’s field service contracts, recruiting and developing technicians, tracking performance trends, and maintaining customer relationships. This is a remote position based in Colorado or Northern California.

Key Responsibilities:

• Establish and maintain strong customer relationships.
• Ensure safety and compliance with environmental and health policies.
• Drive safety, quality, delivery, and productivity initiatives.
• Review and adjust customer service contracts.
• Travel to customer sites, evaluate technician performance, and build relationships.
• Evaluate and develop technician skills and growth opportunities.
• Engage in performance management activities.

Minimum Requirements:

• Bachelor’s Degree or equivalent experience.
• 3+ years of leadership and performance management experience.
• Proficiency in Microsoft Office applications.
• Experience with ServiceMax or Salesforce preferred.
• Valid driver’s license and acceptable driving record.

Compensation and Benefits:

The salary range is $105,000 - $112,000 USD per year, plus bonus eligibility. We offer health benefits, 401(k), paid time off, and professional development opportunities.

We are committed to diversity and equal opportunity. Reasonable accommodations are available for applicants with disabilities. For assistance, contact [e-mail].