Field Service Supervisor II

Jobtailor; Houston (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

Jobtailor is seeking a senior field service supervisor to provide technical and application support for EnerSys products across the assigned region. You will oversee service teams, drive profitable margins, manage customer relations, and ensure safety, quality, and regulatory compliance in all service activities.

The role requires extensive field experience, prior supervisory background, ability to travel overnight, and strong mechanical/electrical aptitude.

Qualifications

• Minimum 5 years of industry-related experience.
• Minimum 2 years of prior supervisory experience.
• 5+ years of previous customer service experience and field support experience.
• Must be able and willing to travel overnight

Responsibilities

• Provide technical and application support for EnerSys products and services in the assigned area.
• Support profitable margins and service-related sales and service targets.
• Maintain a safe, orderly, and clean work environment.
• Directly manage service employees, including training, performance reviews, recognition, goal setting, and salary administration.
• Provide a communication link between customers and the company to ensure effective service.
• Develop and schedule projects for efficient use of materials, equipment, and employees.

Skills

Technical Support

Customer Service

Supervisory Experience

Mechanical Aptitude

Electrical Understanding

Education

College degree preferred

High School Diploma or GED with experience

Tools

ERP/SAP

Microsoft Office

Test Equipment Usage

Reading Schematics

Forklift Operation

Job description

• Provide technical and application support for EnerSys products and services in the assigned area
• Support profitable margins and service-related sales and service targets
• Maintain a safe, orderly, and clean work environment
• Report injuries or incidents involving subordinates
• Develop and schedule projects for efficient use of materials, equipment, and employees
• Follow company policies and procedures covering warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000 requirements
• Present information to customers, clients, and employees in one-on-one and small-group settings
• Oversee the physical plant and service vehicles
• Identify target end-user accounts and sell service programs
• Manage customer relations and resolve customer issues
• Directly manage service employees, including training, performance reviews, recognition, goal setting, and salary administration
• Control inventory
• Direct and perform diagnosis and repair
• Develop and conduct safe-equipment-operation training for team members and customers
• Provide a communication link between customers and the company to ensure effective service
• Generate substantial annual revenues
• Function with little direction and complete compliance and job-specific training
• Supervise field support/technicians and/or shop technicians
• Mentor new field supervisors
• Report to regional and operations managers

Requirements

• Minimum 5 years of industry-related experience
• Minimum 2 years of prior supervisory experience
• 5+ years of previous customer service experience and field support experience
• Able to read, write, and comprehend English
• Proficient computer knowledge of Microsoft Office and the internet
• Able to perform basic math using whole numbers, fractions, and decimals
• Solid mechanical and electrical aptitude
• Able to solve equations and problems
• College degree preferred; high school diploma/GED accepted with industry-related experience
• Advanced electrical and mechanical understanding preferred
• Experience using test equipment and reading schematics preferred
• ERP/SAP experience a plus
• Related-field college degree preferred
• Must be able and willing to travel overnight
• Must be able and willing to operate a forklift
• Must pass the company's driving requirements and hold any specific driver's license required for assigned vehicles
• Must be able to differentiate colors
• Must be able to frequently bend, twist, reach, stoop, kneel, or crouch
• Must be able to lift up to 50 pounds/23 kilos daily on a continuous basis
• Must be able and willing to be on-call
• Must be able and willing to work varying schedules, including nights, weekends, and public holidays
• Ability to work in a plant/warehouse environment and manage exposure to electrical shock and harmful lead/fiberglass materials

Core Competencies

Demonstrates strong technical and application support capabilities for EnerSys products, with a focus on customer relations, service management, and compliance with safety and environmental standards. Proficient in mechanical and electrical systems, with a solid understanding of industry regulations and effective team leadership.

Highest-signal resume keywords

• Technical Support
• Customer Service
• Supervisory Experience
• Mechanical Aptitude
• Electrical Understanding

Hard Skills

• Technical Support
• Mechanical Aptitude
• Electrical Understanding
• Basic Math Skills
• Test Equipment Usage
• Reading Schematics
• Project Scheduling
• Inventory Control
• Service Program Sales
• Forklift Operation

Soft Skills

• Customer Relations
• Team Leadership
• Communication Skills
• Problem Solving
• Mentoring

Certifications & Qualifications

• Driver's License
• OSHA Compliance
• Hazmat Certification

Industry Keywords

• EnerSys Products
• Service Management
• Warranty Policies
• ISO9000 Standards
• Field Support Experience
• Safety Standards
• Environmental Compliance
• Lead/Fiberglass Materials
• Plant/Warehouse Environment
• On-Call Availability

Tools & Technologies

• Microsoft Office
• ERP/SAP
• Service Vehicles
• Field Support Tools
• Safety Equipment