Field Service Manager

Stellar Consulting Solutions, LLC; Chesapeake (VA); On-site; USD 65,000 - 105,000; Full time

Job summary

A leading IT consulting firm is seeking a Senior Talent Acquisition Specialist to manage field service technicians and coordinate installation and maintenance of IT systems. This role demands strong leadership and stakeholder engagement skills to ensure efficient operations within retail environments. The candidate will drive improvements and oversee performance against service standards. This contract position is aimed at mid-senior level professionals in the IT sector, based in Chesapeake, Virginia.

Qualifications

• Mid-Senior level experience in information technology staffing.
• Contract employment with ability to coordinate across store tech and IT teams.
• Experience recruiting for tech roles and IT services.

Responsibilities

• Lead and manage field service technicians supporting store operations.
• Oversee installation, configuration, and maintenance of store IT systems.
• Collaborate with store managers and corporate IT teams.
• Oversee installation, configuration, and maintenance of store IT systems (POS, networking, printers, kiosks, etc.).
• Ensure timely response to incidents, service requests, and preventive maintenance tasks.
• Monitor service performance against SLAs and KPIs.
• Develop and enforce standard operating procedures for field services.
• Identify recurring issues and drive root cause analysis to reduce downtime.
• Implement automation and best practices to improve efficiency.
• Collaborate with store managers, regional operations, and corporate IT teams.
• Provide regular updates on service performance and improvement initiatives.
• Support rollout of new technologies and store upgrades.

Job description

Senior Talent Acquisition Specialist | Certified LinkedIn Recruiter | Sourcing Top Performers in Tech

Key Responsibilities

Leadership & Coordination

• Lead and manage field service technicians supporting retail store operations.
• Act as the primary point of contact for escalations from store teams.
• Coordinate with IT, facilities, and vendor partners to resolve complex issues.

Operational Support

• Oversee installation, configuration, and maintenance of store IT systems (POS, networking, printers, kiosks, etc.).
• Ensure timely response to incidents, service requests, and preventive maintenance tasks.
• Monitor service performance against SLAs and KPIs.

Process & Continuous Improvement

• Develop and enforce standard operating procedures for field services.
• Identify recurring issues and drive root cause analysis to reduce downtime.
• Implement automation and best practices to improve efficiency.

Stakeholder Engagement

• Collaborate with store managers, regional operations, and corporate IT teams.
• Provide regular updates on service performance and improvement initiatives.
• Support rollout of new technologies and store upgrades.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

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