Branch Service Leader – Heavy Equipment & Growth

Louisiana Cat; Prairieville (LA); On-site; USD 90,000 - 115,000; Full time

Job summary

Louisiana Cat in Prairieville, LA is seeking a Service Manager to lead the branch's service operations, ensuring safety, efficiency, and top customer satisfaction. You will oversee shop and field service, drive profitability, and manage budgets and performance metrics.

The ideal candidate has at least 5 years in service operations management in heavy equipment, a high school diploma (Bachelor's preferred), and a proven track record of leadership and customer focus.

Qualifications

• 5+ years in service operations management within the heavy equipment industry.
• Bachelor's degree preferred; high school diploma required.
• Proven leadership, budgeting, and customer-focused capabilities.

Responsibilities

• Oversee the service operations for the branch, including shop and field service.
• Drive profitability and maintain service quality to ensure customer satisfaction.
• Develop and manage branch service budgets in line with company goals.
• Collaborate with sales, parts, and corporate leadership to grow business.
• Provide regular performance, financial, and customer satisfaction reports.

Skills

Leadership

Operations management

Budgeting

Customer service

Team collaboration

Education

High School Diploma

Bachelor's degree

Job description

Louisiana Cat in Prairieville, LA is seeking a Service Manager to lead the branch's service operations, ensuring safety, efficiency, and top customer satisfaction. You will oversee shop and field service, drive profitability, and manage budgets and performance metrics.

The ideal candidate has at least 5 years in service operations management in heavy equipment, a high school diploma (Bachelor's preferred), and a proven track record of leadership and customer focus.