Field Service Leader: Drive Safety & Growth

Honeywell International, Inc.; Austin (TX); On-site; USD 119,000 - 148,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

401(k) match

Flexible Spending Accounts

Health Savings Accounts

Employee Assistance Program

Educational Assistance

Parental Leave

Paid Time Off

12 Paid Holidays

Job summary

Honeywell is seeking a Field Service Manager in Austin, TX to lead a team of field service professionals delivering safe, efficient service to customers. You will drive operational performance, customer satisfaction, and business growth through strategic planning and disciplined execution.

Responsibilities include managing a ~ $25M P&L, coaching ~10 field engineers and supervisors plus 35 additional field engineers, optimizing workforce planning, and building a safety-focused, collaborative

Qualifications

• Proven field service or technical operations leadership with team development.
• Ability to manage competing customers, projects, priorities, and operational demands.
• Strong customer engagement, communication, coaching, leadership, analytical, problem-solving, and data-based decision-making skills.
• Bachelor's degree in Engineering or related field; advanced technical, business, or operations degree preferred.
• Experience with service systems, automation, contracts, customer support, and financial or P&L management.
• Experience leading continuous improvement or process transformation in regulated technical environments.

Responsibilities

• Lead safe, efficient field service delivery for a ~$25M P&L, directing ~10 Field Engineers and Supervisors and an extended team of ~35 Field Engineers.
• Optimize workforce planning, standard work, metrics, digital tools, documentation, and corrective action to meet customer commitments and improve results.
• Lead, coach, and develop field service professionals through clear expectations, feedback, accountability, and technical guidance.
• Build capability through recruiting, retention, competency and succession planning while fostering an inclusive, collaborative, safety-focused culture.
• Strengthen customer and stakeholder relationships, understand needs, resolve escalations, and deliver service-contract commitments.
• Improve satisfaction, retention, growth, and financial performance through forecasting, revenue attainment, cost control, and margin action.
• Use KPIs and operational data to improve technician productivity, utilization, competency, and execution.
• Partner cross-functionally to strengthen processes, tools, workflows, data quality, standard work, and best-practice sharing.
• Champion safety and ensure compliance with policies, quality standards, procedures, regulations, and audit requirements.
• Identify and mitigate risk; lead root-cause analysis, corrective actions, and follow-through.

Skills

Field service leadership

Team development

Technical knowledge

Operational improvement

Customer engagement

Data-driven decision making

Communication

Education

Bachelor's degree in Engineering or related field

Advanced technical, business, or operations degree preferred

Job description

Honeywell is seeking a Field Service Manager in Austin, TX to lead a team of field service professionals delivering safe, efficient service to customers. You will drive operational performance, customer satisfaction, and business growth through strategic planning and disciplined execution.

Responsibilities include managing a ~ $25M P&L, coaching ~10 field engineers and supervisors plus 35 additional field engineers, optimizing workforce planning, and building a safety-focused, collaborative