Field Service Manager: Lead a 45-person tech team

Honeywell International, Inc.; Helena (MT); On-site; USD 119,000 - 148,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) match

Paid Time Off

Parental Leave

Educational Assistance

Job summary

Honeywell is seeking a Field Service Manager to lead a team of field service professionals delivering safe, efficient service to customers. You will drive operational performance, customer satisfaction, business growth, and employee development through strategic planning and disciplined execution.

This role partners with sales, operations, engineering, supply chain, and finance to meet customer commitments.

Qualifications

• Proven field service or technical operations leadership.
• Ability to manage competing customers, projects, priorities, and operational demands.
• Strong customer engagement, communication, coaching, leadership, analytical, problem-solving, and data-based decision-making skills.

Responsibilities

• Lead safe, efficient field service delivery for a ~$25M P&L, directing ~10 Field Engineers and Supervisors and an extended team of ~35 Field Engineers.
• Optimize workforce planning, standard work, metrics, digital tools, documentation, and corrective action to meet customer commitments and improve results.
• Build capability through recruiting, retention, competency and succession planning while fostering an inclusive, collaborative, safety-focused culture.
• Strengthen customer and stakeholder relationships, understand needs, resolve escalations, and deliver service-contract commitments.
• Use KPIs and operational data to improve technician productivity, utilization, competency, and execution.

Skills

Field service leadership

Team development

Customer engagement

Analytical thinking

Data-driven decisions

Cross-functional collaboration

Education

Bachelor's degree in Engineering or related field

Tools

Service systems

Automation technologies

Contract management

Job description

Honeywell is seeking a Field Service Manager to lead a team of field service professionals delivering safe, efficient service to customers. You will drive operational performance, customer satisfaction, business growth, and employee development through strategic planning and disciplined execution.

This role partners with sales, operations, engineering, supply chain, and finance to meet customer commitments.