Field Service Leader-Dealer Training & Tech Support (Travel)

Kioti Tractor; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Kioti Tractor is seeking a Field Service Manager to oversee dealer networks across a North American territory, providing expert technical guidance on KIOTI products and aftersales processes through training and coaching. The role involves regular dealer visits, performance evaluation, and strategic feedback to KIOTI leadership.

The FSM collaborates with Product Support, Regional Sales, and Territory Managers to plan dealer routes and priorities, while building strong relationships with dealer

Qualifications

• High school diploma or equivalent.
• 4+ years of related technical experience.
• Up to 90% travel and flexibility for short notice travel.
• Must be fluent in English; French-speaking capability preferred for Canada.
• Strong communication, problem-solving, customer service, data tracking, collaboration, project management and training skills.
• Mechanical aptitude and understanding of product performance/engineering standards.
• Proficiency with Microsoft Word, Excel, and Outlook.

Responsibilities

• Provide expert guidance to dealers on product assembly, warranty processes, parts lookup, training, and software systems during on-site visits.
• Train dealership personnel to resolve technical issues and promote KIOTI customer service.
• Assist dealers with questions on dealer protocol and processes, and resolve service issues onsite, by phone, and by email.
• Maintain positive relationships with dealers and provide timely support.
• Understand and troubleshoot technical information across diesel, gasoline, hydraulic, and electrical systems.
• Collaborate with Product Support and Product Development on protocol, training, quality, service, and issues with documentation.
• Track dealer performance and submit routine reporting and evaluation summaries.

Skills

Communication

Problem-solving

Customer service

Data tracking

Collaboration

Project management

Training

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Kioti Tractor is seeking a Field Service Manager to oversee dealer networks across a North American territory, providing expert technical guidance on KIOTI products and aftersales processes through training and coaching. The role involves regular dealer visits, performance evaluation, and strategic feedback to KIOTI leadership.

The FSM collaborates with Product Support, Regional Sales, and Territory Managers to plan dealer routes and priorities, while building strong relationships with dealer