Field Service Manager - West Texas and New Mexico

KUBOTA Corporation; Plainview (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

KUBOTA Tractor Corporation seeks a Field Service Manager II to represent the Service Department at independently owned Kubota dealerships across an assigned US region. You will drive dealer aftersales development, training, warranty oversight and support profitability targets while maintaining strong dealer relationships.

This role requires extensive travel (up to 75%), deep knowledge of dealer operations, and the ability to lead service management initiatives and professional training programs

Qualifications

• Minimum 5–7 years of dealer or OEM operations experience.
• Bachelor’s degree required; or 7 years of relevant experience in lieu of a degree.
• Kubota dealer operations management certification within 1 year of hire.
• Proficient understanding of profit and cash flow and ability to educate others on its principles.
• Extensive travel up to 75% domestically and internationally.
• Strong MS Office skills and ability to present to large groups.

Responsibilities

• Lead aftersales business performance assurance workshops.
• Lead professional service management training.
• Coordinate dealer aftersales to maximize uptime and profitability.
• Support dealer sales and market share goals for aftersales.
• Provide dealer training and warranty oversight.
• Monitor spare parts inventory and processes.

Skills

P&L knowledge

Inventory management

Diagnostics

MS Office

Presentations

Communication

Travel 75%

Education

High School Diploma or GED

Bachelor’s degree

Tools

MS Office

Dealer operations certification

Job description

JOB OVERVIEW

The Field Service ManagerIIwillrepresentKUBOTA Tractor Corporations Service Department at independently owned KUBOTA dealerships within an assigned region of the US. Efforts of the role are to focus on dealer aftersales business development, technical and professional dealer personnel training, service support systemmanagementand warranty oversight.

KEY RESPONSIBILITIES

This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company’s policies, procedures and guidelines:

• Perform complex analysis work, identify and resolve problems.

• Coaches the Dealers and promotes all products and services offered by Kubota

• Supports region in achieving sales and market share goals for aftersales products.

• Involved in spare parts retail inventory management process and procedures.

• Advises and supports dealer’s overall profitability targets.

• Positive and frequent communication with the dealer’s generalmanagerand/orprincipleowner.

• Enable and ensure that Kubota TSC is informed and involved with all critical territory technical issues.

• Responsible for dealer performance and developing recommendations.

• Ensure maximum customer uptime through coordination with Kubota Warranty and TSC.

• Active leadership of the dealer’saftersalesprocess with a target of positive cash flows.

• Fosters and empowers the dealer to provide proactive service and support to Kubota customers.

• Lead aftersalesbusiness performance assurance workshops

• Lead professional service management training.

• Other duties as assigned.

QUALIFICATIONS

• High School Diploma or GED required.

• At least 5-7 years of dealer or OEM operations experience required:

• With aBachelor’sdegreeat least 5 years’ experience required.

• In lieu of a degree at least 7 years’ experience required.

• Kubota certified in dealer business operations management (within 1 year of hire).

• Proficient level understanding of profit and loss + cash flow and ability to educate others on its principles.

• Ability to apply expert level knowledge of retail inventory management for spare parts business.

• Ability to apply advanced diagnostics and problem-solving techniques to any situation.

• Proficient level skills using MS Office

• Comfortable inmakeprofessional level presentations to large groups of people.

• Willingness to travel up to 75% of the time domestically and internationally.

• Uses effective oral and written communication skills; delivers information in a clear and concise manner, listens and communicates effectively with others.

PHYSICAL REQUIREMENTS

• Requires sufficient personal mobility and physical reflexes, to permit the employee to function in a general office environment and accomplish tasks and duties as outlined above.

DISCLAIMER:

The information provided in the description has been designed to indicate the general nature and level of work performed by incumbents within the classification. This description is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job/classification. This job is intended to include the current essential functions of the job. Management reserves the right to add or modify the duties and responsibilities and to designate other functions as essential at any time.