Field Service Manager

Beam for All; Yuma (AZ); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Equity incentive plan

401(k) with company match

Job summary

Beam Global is seeking a hands-on Field Service Manager in Yuma, AZ to supervise the Field Service team, plan and track service work, and ensure safety and quality standards across product lines.

You will manage technicians, develop KPIs, coordinate with sales, and drive cost reductions while delivering excellent customer service. This role requires travel to customer sites and a Bachelor’s degree or equivalent experience.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience with field service management and budgeting.
• Strong communication and organizational skills.
• Proficiency in English; ability to train staff.

Responsibilities

• Manage Field Service team that service and supports product lines.
• Select, hire, train and develop current and new technical representatives.
• Develop and maintain Field Service Team KPIs to track service levels and improvements.
• Ensure compliance with safety protocols and company standards.
• Implement systems to improve service levels and reduce field service costs.
• Maintain accurate records of field service activities including parts usage and service logs.
• Generate processes, procedures, and troubleshooting guides to train field service personnel.
• Plan, schedule, and track all customer service-related issues using a systems-based approach.
• Recommend technologies to improve field service visibility and coordination.
• Work with management and sales team to prioritize field service work.
• Report schedule, service status, department performance, and critical issues to management.
• Ability to learn and perform up to level 3 troubleshooting and resolve remotely.
• Adhere to schedule objectives, cost and quality.
• Ensure field service activities meet customer and internal expectations.
• Develop process to leverage all available resources including third party service contractors as required to meet customer service needs and reduce costs.
• Manage, mentor and develop Field Service team.
• Travel required to customer sites.
• Other duties as assigned.

Skills

Leadership

Field service experience

Communication

Problem-solving

Planning & coordination

English proficiency

Education

Bachelor’s degree or equivalent

Tools

NetSuite

Microsoft Office Excel

Job description

Beam Global , www.beamforall.com , is a clean technology innovator which develops and manufactures sustainable infrastructure products and technologies for electric vehicle (EV) charging, energy storage, energy security and outdoor media. The EV ARC™ is a solar-powered EV charging station that stores energy from sunshine for charging day or night and provides EV charging and emergency power during grid failures. It requires no trenching, no foundations, or no installation work of any kind, is deployed in minutes and can be moved to a new location with ease. Products are invented and manufactured in Yuma, AZ; San Diego, CA; Chicago, IL; and Belgrade and Kraljevo, Serbia and has an office in Abu Dhabi, UAE. The Company is listed on Nasdaq under the symbol BEEM.

We are looking for a hands‑on self‑starter with strong leadership traits based in Yuma, AZ. This is a full‑time on‑site position. The position provides direct supervision to employees in the Field Service department, handles calls from customers, resolves field service challenges, creates quotes for work not under warranty, and schedules service work to be done in the field.

Core Responsibilities

• Manage Field Service team that service and supports product lines.
• Selecting, hiring, training and developing current and new technical representatives.
• Develop and maintain Field Service Team KPIs to track service levels and improvements.
• Ensures compliance with safety protocols and company standards.
• Implement systems to improve service levels and reduce overall field service costs.
• Maintain accurate records of field service activities including parts usage and service logs.
• Generate processes, procedures, and troubleshooting guides to train and develop field service personnel (both internal and external) on Beam Global products.
• Plan, schedule, and track all customer service‑related issues using a systems‑based approach.
• Recommend technologies to improve overall field service visibility and coordination.
• Work with management and sales team to prioritize field service work.
• Report schedule, service status, department performance, and critical issues to management.
• Ability to learn and perform up to level 3 troubleshooting and resolve as many problems as possible remotely.
• Adhere to schedule objectives, cost and quality.
• Ensures that field service activities meet both customer and internal expectations.
• Develop process to leverage all available resources including third party service contractors as required to meet customer service needs and reduce overall service costs.
• Manage, mentor and develop Field Service team.
• Travel required to customer sites.
• Other duties as assigned.

Required Qualifications

• Bachelor’s degree or equivalent experience required.
• Hands‑on field experience with vast knowledge of computer systems, i.e. Internet, Microsoft Office Excel and NetSuite preferred.
• Experienced with project budgeting.
• Maintains positive attitude in periods of challenges and stress.
• Reads and writes English effectively, speaks with clarity and listens actively.
• Excellent communication and interpersonal skills.
• Excellent planning and coordination skills.
• Solid problem‑solving skills.
• Understanding of all product documentation required to repair the product to specification.
• Commits to work; adapts and remains flexible; maintains ethical behavior; manages oneself efficiently; is professional.

Desired Qualifications

• Preferred minimum 3 years of experience in supervision.
• Preferred minimum 3 years of experience in customer service or field service.
• Familiarity with NetSuite Customer Service module.

We offer a competitive salary and comprehensive benefits package including an equity incentive plan and a 401(k) with Company match and immediate vesting. Relocation assistance is available for qualified candidates.