Field Services Operations Leader Lead & Elevate Field Techs

BlackBerry Inc.; Evansville (IN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, Life & Disability

401k Savings Plan

Employee Assistance Program

Job summary

ABB is seeking an Operations Leader to support the Senior Field Service Manager in directing day-to-day regional field service operations across the central states. You will lead field technicians, drive workforce planning, and ensure safe, high-quality service delivery at customer sites with strong discipline and customer satisfaction.

You will coach staff, monitor KPIs, participate in hiring, and embrace continuous improvement initiatives.

Qualifications

• Bachelor's degree or higher in a technical field or related discipline.
• Minimum 5+ years of field service or technical operations experience.
• Experience coaching and developing field personnel.

Responsibilities

• Lead day-to-day operations and performance of regional field service technicians.
• Plan workforce, scheduling, and resource allocation for timely service delivery.
• Provide coaching and technical support to field staff.
• Monitor performance against service standards and KPIs.
• Participate in hiring, onboarding, and development of field personnel.
• Ensure service delivery aligns with ABB ELSE standards, safety rules, and customer expectations.
• Maintain strong customer relationships through clear communication and problem-solving.
• Review service reports, documentation, and compliance records.
• Conduct field safety audits and promote continuous improvement.
• Assist in budgeting, cost control, and operational efficiency initiatives.

Skills

Team leadership

Communication

Problem-solving

Organizational skills

Analytical skills

Travel willingness

Education

Bachelor's Degree

Job description

ABB is seeking an Operations Leader to support the Senior Field Service Manager in directing day-to-day regional field service operations across the central states. You will lead field technicians, drive workforce planning, and ensure safe, high-quality service delivery at customer sites with strong discipline and customer satisfaction.

You will coach staff, monitor KPIs, participate in hiring, and embrace continuous improvement initiatives.