After-Sales Service Manager

Premier Tech; Montgomery (AL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Disability insurance

Life insurance

HSA/FSA programs

Employee assistance program

401(k) with company match

Skills development platform

Job summary

Premier Tech is seeking a self-motivated After-sales Service Manager to lead our team of field service technicians for the Midwest market in Montgomery, Alabama.

You will drive health and safety, coach staff to optimize performance, and foster strong customer relationships while monitoring key performance metrics. Travel about 25% annually and collaborate across internal stakeholders to grow service offerings and retention.

Qualifications

• Leadership experience coaching and motivating a team.
• Customer-focused with ability to meet client needs.
• Strong communication across stakeholders.
• Solid business acumen and ability to manage multiple projects.
• Technical background in engineering or related field.

Responsibilities

• Lead a team of field service technicians.
• Promote health and safety to mitigate risks.
• Coach team to leverage their skills and optimize performance.
• Drive high retention rates through open and frequent communication.
• Participate in customer calls and visits to sustain strong relationships.
• Monitor and analyze performance indicators to improve customer experience and financial deliverables.
• Seek and support new business opportunities through internal networking – sales, client success, help desk, etc.
• Leverage team field presence to fuel growth — service agreements, parts management, upgrades, optimizations, training, etc.
• Provide field support to your team.
• Communicate with team members and customers after work hours.
• Travel approximately 25% of your time annually.

Skills

Leadership experience

Customer focus

Communication

Business IQ

Project management

Education

Engineering degree

Job description

Premier Tech is looking for a self-motivated After-sales Service Manager, to assist in leading our team of field service technicians for our Midwest market. Are you an individual with leadership, vision, strong business acumen and commitment in keeping your team engaged? We encourage you to apply!

Your future work environment

• Montgomery, Alabama, United States

Your future team
At PremierTech Systems and Automation, we enhance our clients’ manufacturing facility efficiency by integrating innovative and high-value systems leveraging the full potential of robotics. We are among the largest conditioning, handling, and packaging automated equipment suppliers in the world — whether for nutrition, agriculture, organics or industrial products.

What we offer

• Health, vision, and dental insurance plans
• Short-Term & Long-Term Disability
• Life insurance
• Health savings and flexible spending accounts
• Team member and family assistance program
• 401(K) retirement plan with company match
• Skills development through our University of Premier Tech platform

* starting the first of the month following 30 days of employment

Your future role

• Lead a team of field service technicians
• Promote health and safety to mitigate risks and safety issues
• Coach your team members to leverage their skills and optimize overall performance
• Drive high-level retention rates, engaging your team member through open and frequent communication
• Participate in customer calls and visits to help create and sustain a strong relationship
• Monitor and analyze performance indicators to improve customer experience and financial deliverables
• Seek and support new business opportunities through internal networking – sales representative, client success manager, help desk, etc.
• Leverage your team’s field presence to fuel growth — service agreements, parts management, upgrades, optimizations, training, etc.
• Provide field support to your team
• Communicate with team members and customers after work hours
• Travel approximately 25% of your time annually

Required skills

• Technical background: a degree in engineering or related field
• Leadership experience: proven track record of successfully leading, coaching and motivating a team
• Customer focus: dedication to understanding and meeting customer needs, ensuring high levels of satisfaction and long-term relationships.
• Communication: effective communication skills are essential for fostering collaboration between different stakeholders
• Business IQ: a strong understanding of business principles
• Abilities to manage several projects at once and successfully bringing them to completion

Do these words spark your interest?

After-sales, travel, field service, customer service, leadership

Do your eyes light up when you read about this great opportunity? If you are ready to take on this challenge, please bring your drive, ambition and talent, and let’s partner together!