Field Service Lead – Water Tech Systems & Projects

Veolia Environnement SA; Destrehan (LA); On-site; USD 49,000 - 54,000; Full time

Job summary

Veolia Water Technologies & Solutions is seeking a Shift Lead Field Service Representative to lead local field teams, provide expert technical support, and optimize site operations. The role focuses on troubleshooting complex issues, managing projects, and mentoring Operators to ensure high quality maintenance services.

The position requires a Bachelor’s degree in a relevant field and 5+ years in field service or technical support, with strong problem-solving and leadership abilities.

Qualifications

• Bachelor's degree in a relevant field such as electronics, chemistry, chemical engineering or mechanical engineering.
• 5+ years of experience in field service, plant production or technical support.
• Expert knowledge of electronics, chemistry, mechanics, computer systems, and related technologies.
• Strong problem solving, analytical, and critical thinking skills.
• Excellent communication, interpersonal, and leadership abilities.

Responsibilities

• Respond to and resolve highly complex technical issues and service calls.
• Perform advanced troubleshooting, diagnostics, and develop maintenance strategy on a wide range of equipment and systems.
• Mentor a team in conducting level 1 preventive maintenance, system optimization, and performance tuning tasks.
• Manage and coordinate technical projects, including installations, upgrades, and system integrations.
• Provide technical guidance and training to Operators.
• Collaborate with internal teams, vendors, and subject matter experts to resolve complex technical challenges.
• Accurately document service activities and maintain detailed records.
• Maintain account management activities by working within Veolia digital tool suite including logging hours and PM in ServiceMax/Salesforce/MaintainX, completing site safety inspections in Gensuite, generating reporting in InSight, and more.
• Ensure compliance with company policies, safety regulations, and industry standards.
• Provide excellent customer service and ensure customer satisfaction.
• Indirect Supervision of Field Service Representatives(FSR)/Operators assigned to shift.

Skills

Electronics knowledge

Chemistry knowledge

Mechanics understanding

Leadership abilities

Project management

Education

Bachelor's degree in a relevant field

Job description

Veolia Water Technologies & Solutions is seeking a Shift Lead Field Service Representative to lead local field teams, provide expert technical support, and optimize site operations. The role focuses on troubleshooting complex issues, managing projects, and mentoring Operators to ensure high quality maintenance services.

The position requires a Bachelor’s degree in a relevant field and 5+ years in field service or technical support, with strong problem-solving and leadership abilities.