Senior Field Service Lead – Water Systems & Projects

Veolia | Water Tech; Destrehan (LA); On-site; USD 70,000 - 110,000; Full time

Job summary

Veolia Water Technologies & Solutions in the United States seeks a Shift Lead Field Service Representative to provide expert technical support, maintain site relationships, and lead local field teams to ensure proficient level 1 maintenance and operations.

You will troubleshoot complex issues, manage projects, mentor Operators, and work with internal teams and vendors to resolve challenges while documenting activities and ensuring safety and compliance.

Qualifications

• Bachelor's degree in a relevant field (e.g., electronics, computer science, chemical engineering or mechanical engineering) or equivalent experience.
• 5+ years of experience in a field service, plant production or technical support role.
• Expert knowledge of electronics, chemistry, mechanics, computer systems, and related technologies.
• Strong problem-solving, analytical, and critical thinking skills.
• Excellent communication, interpersonal, and leadership abilities.
• Ability to train and mentor a team of Operators.
• Project management skills and experience are preferred.

Responsibilities

• Respond to and resolve highly complex technical issues and service calls.
• Perform advanced troubleshooting, diagnostics, and develop maintenance strategy on a wide range of equipment and systems.
• Mentor a team in conducting level 1 preventive maintenance, system optimization, and performance tuning tasks.
• Manage and coordinate technical projects, including installations, upgrades, and system integrations.
• Provide technical guidance and training to Operators.
• Collaborate with internal teams, vendors, and subject matter experts to resolve complex technical challenges.
• Accurately document service activities and maintain detailed records.
• Maintain account management activities by working within our Veolia digital tool suite including logging hours and PM in ServiceMax/Salesforce/MaintainX, completing site safety inspections in Gensuite, generating reporting in InSight, and more.
• Ensure compliance with company policies, safety regulations, and industry standards.
• Provide excellent customer service and ensure customer satisfaction.
• Indirect Supervision of Field Service Representatives(FSR)/Operators assigned to shift.

Skills

Field service leadership

Troubleshooting

Customer service

Team mentoring

Project management

Communication skills

Education

Bachelor's degree in electronics/CS/engineering

Tools

ServiceMax

Salesforce

MaintainX

Gensuite

InSight

Job description

Veolia Water Technologies & Solutions in the United States seeks a Shift Lead Field Service Representative to provide expert technical support, maintain site relationships, and lead local field teams to ensure proficient level 1 maintenance and operations.

You will troubleshoot complex issues, manage projects, mentor Operators, and work with internal teams and vendors to resolve challenges while documenting activities and ensuring safety and compliance.